RE: How best to get Oracle to divulge "proprietary information"

  • From: "Richard J. Goulet" <rgoulet@xxxxxxxxxx>
  • To: "Oracle" <oracle-l@xxxxxxxxxxxxx>
  • Date: Tue, 3 Oct 2006 10:47:34 -0400

    I'll admit that I would be extremely happy if Oracle published the
entirety of their documentation (internal as well as external) on OTN,
but you know that's NOT going to happen anytime in the foreseeable
future.  And given the wealth of documentation form Jonathan & others
running around out there on Amazon & other locations I think your
probably "barking up the wrong tree".  Now I would appreciate it if
Oracle would cease having notes, bugs, etc on Metalink that are
non-public.  I mean if you guys know something about a problem that I'm
having at least have the courtesy to let me see it.

Dick Goulet, Senior Oracle DBA

45 Bartlett St  Marlborough, Ma 01752, USA
Tel.: 508.573.1978 |Fax:  508.229.2019 | Cell:508.742.5795 




From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Charles Schultz
Sent: Tuesday, October 03, 2006 9:59 AM
To: Oracle
Subject: How best to get Oracle to divulge "proprietary information"

I am sure many of you, like me, have been befuddled when Oracle refuses
to answer a question because of "proprietary information". Has anyone
had any luck in arguing, convincing, persuading, bribing or otherwise
cajoling Oracle in this regard? Does/can IOUG sometimes leverage
"scientific" arguments to disclose information for the user community's

I completely understand that there is an issue of intellectual property
rights and that Oracle does not want some script kiddie to duplicate key
features. Yet, I do not understand why Oracle does not offer more
information to DBAs so that they can understand the kernel better. I
have a hard time believing that this is merely a ploy to keep Oracle
Support in service with money in its pockets - it seems to me that
Oracle Support is already overworked as it is, and they could use a
little help from well-meaing users. I cannot tell you how hard I laugh
when a Support Analyst quotes Jonathan Lewis (or some other non-Oracle
employee big name). 

Or am I barking up the wrong tree?

Charles Schultz 

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