I've had similar issues with SRs dealing with ConText and UltraSearch ("Ultra what?"), and many others with plain poor communication. I was ecstatic to have the perfect analyst with my last OID Replication call, which took five weeks (with a few "sleeps") to resolve. I was finally looking forward to one of those SR surveys. Gave 'em 10 stars across. Best SR/TAR analyst I've dealt with in many years! Now I just need to find out how to get that same tech every time w/o closing and reopening SRs constantly... ;) Rich ________________________________ From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Reidy, Ron Sent: Wednesday, September 27, 2006 9:38 AM To: Thomas.Mercadante@xxxxxxxxxxxxxxxxx; niall.litchfield@xxxxxxxxx; Christian Antognini Cc: oracle-l Subject: RE: Heads Up on Grid Control 10.2 Not surprising you haven't heard from them. Support on GC is quite bad (and I hope the Oracle employees lurking on this list let their management know about this). I have had an open SR for ~ 2 weeks w/o much communication from them. Hey are going to hear from me at renewal time.