RE: Heads Up on Grid Control 10.2

  • From: "Jesse, Rich" <Rich.Jesse@xxxxxx>
  • To: "oracle-l" <oracle-l@xxxxxxxxxxxxx>
  • Date: Wed, 27 Sep 2006 15:31:38 -0500

I've had similar issues with SRs dealing with ConText and UltraSearch
("Ultra what?"), and many others with plain poor communication.  I was
ecstatic to have the perfect analyst with my last OID Replication call,
which took five weeks (with a few "sleeps") to resolve.  I was finally
looking forward to one of those SR surveys.  Gave 'em 10 stars across.
Best SR/TAR analyst I've dealt with in many years!
Now I just need to find out how to get that same tech every time w/o
closing and reopening SRs constantly...   ;)


From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Reidy, Ron
Sent: Wednesday, September 27, 2006 9:38 AM
To: Thomas.Mercadante@xxxxxxxxxxxxxxxxx; niall.litchfield@xxxxxxxxx;
Christian Antognini
Cc: oracle-l
Subject: RE: Heads Up on Grid Control 10.2

Not surprising you haven't heard from them.  Support on GC is quite bad
(and I hope the Oracle employees lurking on this list let their
management know about this).  I have had an open SR for ~ 2 weeks w/o
much communication from them.  Hey are going to hear from me at renewal



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