FW: RE: how does oracle support work?
- From: Pete Sharman <peter.sharman@xxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Thu, 20 May 2004 04:01:57 +1000
Damn, did= n’t get to the group the first time.
Pete
"Con= trolling developers is like herding cats."
Kevin Lon= ey, Oracle DBA Handbook
"Oh = no, it's not. It's much harder than that!"
Bruce Pih= lamae, long-term Oracle DBA
-----Original Message-----
From: Pete Sharman [mailto:peter.sharman@oracle= .com]
Sent: Thursday, 20 May 2004 3:50 AM
To: Montgomerie Steve
Cc: Peter Ross Sharman
Subject: RE: RE: how does or= acle support work?
Well, it was the 24x7 at your desk bit that led = me astray. J
You’re correct. If it’s not se= v 1, an analyst will work on
theTAR during normal work hours, AFAIK.
Pete
"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook
"Oh no, it's not. It's much harder th= an that!"
Bruce Pihlamae, long-term Oracle DBA
-----Original Message-----
From: Montgomerie Steve [mailto:steve.montgomerie@xxxxxxxxxxx]
Sent: Thursday, 20 May 2004 3:36 AM To: 'oracle-l@xxxxxxxxxxxxx'
Cc: Peter Ross Sharman
Subject: RE: RE: how does oracle support work?
Depends where you are and what time you open it,= If for instance you open a
sev 2 on US East Coast it will most likely only = be worked 9-5 EST M-F
Steve Montgomerie
PeopleSoft/Oracle Administrator
-----Original Message-----
From: ryan.gaffuri@xxxxxxx [mailto:ryan.gaffuri@xxxxxxx]
Sent: Wednesday, May 19, 2004 1:35 PM
To: oracle-l@xxxxxxxxxxxxx; oracle-l@xxxxxxxxxxx= rg
Cc: Peter Ross Sharman
Subject: Re: RE: how does oracle support work?
I meant a regular every day tar. Severity level = 2-4. Just curious how the
system works.
>
>From: Pete Sharman <peter.sharman@oracle= .com>
>Date: 2004/05/19 Wed PM 01:19:36 EDT=
>To: oracle-l@xxxxxxxxxxxxx
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