Re: Exadata patching + Oracle support

  • From: Job Miller <jobmiller@xxxxxxxxx>
  • To: "Chris.Stephens@xxxxxxx" <Chris.Stephens@xxxxxxx>, "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
  • Date: Wed, 9 Jan 2013 06:20:03 -0800 (PST)

read the documentation for yourself.
http://www.oracle.com/us/support/library/oracle-platinum-services-ds-1653256.pdf


Extreme Support Value

Oracle Platinum Services is a special entitlement available to Oracle Premier 
Support 
customers running certified configurations on Oracle engineered systems. It 
gives customers 
the power to access even more valuable support services under their existing 
support 
agreement without paying extra. In addition to receiving the complete support 
essentials with 
Oracle Premier Support, qualifying Oracle Platinum Services customers also 
receive:
• 24/7 Oracle remote fault monitoring
• Industry-leading response and restore times
• 5-Minute Fault Notification
• 15-Minute Restoration or Escalation to Development
• 30-Minute Joint Debugging with Development
• Patch deployments four times per year

The scope of that is spelled out in greater detail in another document 
referenced below:

Patch Deployment: 

Oracle Platinum Services also includes quarterly patching services in 
which Oracle applies the Quarterly Full Stack Download Patch (QDP) for 
Engineered 
Systems to covered systems four times per year via the Oracle Advanced Support 
Gateway. 
We work collaboratively with customers to assess, analyze, plan and deploy 
updates and 
patches to mitigate risks and complications. Through this continuous 
improvement, customers 
can experience greater system performance, availability, and security.
Frequent updates also enable rapid adoption of Oracle product enhancements, 
including 
powerful new features and functionality that can quickly be put to work for the 
business. 

To view a list of Certified Platinum Configurations, the programs that will be 
patched, and the 
scope of the remote patching deployment, please visit us online at 
http://www.oracle.com/us/support/library/remote-quarterly-patching-scope-1652890.pdf






________________________________
 From: "Stephens, Chris" <Chris.Stephens@xxxxxxx>
To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx> 
Sent: Wednesday, January 9, 2013 8:57 AM
Subject: Exadata patching + Oracle support
 
Would anyone care to comment on the fact that Oracle sales folks are saying 
that Exadata patching is included in the purchase price of Exadata appliances + 
support vs. the "patch madness" I keep hearing about?
Management is under the impression that Oracle would handle all patching if 
Exadata is brought into the datacenter.  That's what Oracle seems to be 
claiming but I'm skeptical.

Thanks,
Chris



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