In order to obviate the omnipresent typos, mis-heard names, creative nick-names and Last-to-First name confusions, we did the following : We installed a barcode self-adhesive label printer at the reception desk so each chart has a barcode sticker with patient name on it. This sticker-with-barcode is what techs use to call and address patients, and each patient is asked his / her name when they enter the room – we don’t say 'are you Mr. Rufus T. Firefly' but rather 'come in – what is your name, Please ?' – and this way we make sure the 'correct' patient is in the room. Once the Capture option in the Symphony program is activated, we scan the barcode on the patient's chart , which in turn brings up the patient's record from within Symphony – where it has been entered at the time the patient was checked in etc. Works a treat, no mistakes. Feel free to call or write for details, Ethan From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of DANIEL SCHRODER Sent: 12 November, 2011 13:34 To: optimal@xxxxxxxxxxxxx Subject: [optimal] Re: OIS When we installed our symphony web and EMR software last october, we too had issues with Symphony web. The problem as it turns out is that our technicians and photographers cannot type. Each tech would type in patients name different, some with the middle initial, some without, or using nicknames or shortened names like Dan instead of Daniel. This is a huge problem when trying to combine databases. My advise is be sure you enter all of your patients the same way, no not use punctuation in the names like hyphens or Jr. Sr. unless there is another field for it. It is amazing how many typos there are in our data base, there were errors on almost 25% of our patients. With four offices and 8 machines, these errors are costly mistake. My advise tell your techs to slow down and enter the patient info correctly and your Symphony web will work much better. Daniel Schroder CRA _____ From: debbiew@xxxxxxxxxxxxx To: optimal@xxxxxxxxxxxxx Subject: [optimal] Re: OIS Date: Fri, 11 Nov 2011 15:33:27 -0500 We installed Symphony Web in April and are still experiencing issues, partly with the merging of our Willow system and partly other issues. You can contact me directly off list if you have specific questions about our OIS install. Debbie Watson, BS, COA, CRA, OCT-C Director of Clinical Services Southern Vitreoretinal Associates, P.L. Tallahassee, FL 850-942-6700 debbiew@xxxxxxxxxxxxx From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of CPMC Ophthalmic Diagnostic Center Sent: Friday, November 11, 2011 3:14 PM To: optimal@xxxxxxxxxxxxx Subject: [optimal] Re: OIS I guess most of knew about Merge and the changing in staff. What is a little disconcerning is that you ordered Symphony over two months ago and still don’t have it! For those of us sitting on the fringes of picking a software, that doesn’t bode well. Anyone else out there want to speak of their experiences? Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563 From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of Ray Gardner Sent: Friday, November 11, 2011 8:40 AM To: optimal@xxxxxxxxxxxxx Subject: [optimal] OIS Did anyone else get the nice surprise that OIS no longer exists and is now Merge Healthcare. We had bought Symphony about two months ago and were awaiting installation and never herd back from OIS. To my surprise when I called and Merge was the name that answered. I called and asked to speak to our sales rep and he is no longer with the company. LOL I guess I have to wait and see when and where my 10 grand is. Image removed by sender. :-w waiting G. Ray Gardner, CRA, OCT-C, CDOS, COA, OSA Southwest Retina Specialists 7411 Wallace Blvd. Amarillo, Texas 79106 office (806)351-1870 fax (806)351-1690 cell (806)676-9793 email: raygardner99@xxxxxxxxx
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