[optimal] Re: OIS
- From: "Dave Lehnhardt" <dlehnhardt@xxxxxxxxxxxxx>
- To: <optimal@xxxxxxxxxxxxx>
- Date: Fri, 11 Nov 2011 16:07:46 -0500
We are currently going thru installation and training of the Symphony
Web. We have 12 offices and have had a few issues mainly with OCT
images transferring. The project manager, trainer, developers, sales
rep and new sales rep at Merge have been extremely helpful and
responsive to all our issues. As with any and all IT projects,
especially this large, you can expect to have some difficulties. It all
comes down to how quickly the issues are resolved. Our project manager
at Merge phoned me the day the transfer took effect and assured us that
nothing would change with support. So far, so good......
David Lehnhardt
Director of Operations
Retina Vitreous Associates
Toledo, OH
419-469-5505
DLehnhardt@xxxxxxxxxxxxx
From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx]
On Behalf Of Debbie Watson
Sent: Friday, November 11, 2011 3:33 PM
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: OIS
We installed Symphony Web in April and are still experiencing issues,
partly with the merging of our Willow system and partly other issues.
You can contact me directly off list if you have specific questions
about our OIS install.
Debbie Watson, BS, COA, CRA, OCT-C
Director of Clinical Services
Southern Vitreoretinal Associates, P.L.
Tallahassee, FL
850-942-6700
debbiew@xxxxxxxxxxxxx
From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx]
On Behalf Of CPMC Ophthalmic Diagnostic Center
Sent: Friday, November 11, 2011 3:14 PM
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: OIS
I guess most of knew about Merge and the changing in staff. What is a
little disconcerning is that you ordered Symphony over two months ago
and still don't have it! For those of us sitting on the fringes of
picking a software, that doesn't bode well. Anyone else out there want
to speak of their experiences?
Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS
Ophthalmic Diagnostic Center
CPMC Department of Ophthalmology
2100 Webster Street Suite 212
San Francisco CA 94115
(415) 600-3937 FAX (415) 600-6563
From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx]
On Behalf Of Ray Gardner
Sent: Friday, November 11, 2011 8:40 AM
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] OIS
Did anyone else get the nice surprise that OIS no longer exists and is
now Merge Healthcare. We had bought Symphony about two months ago and
were awaiting installation and never herd back from OIS. To my surprise
when I called and Merge was the name that answered. I called and asked
to speak to our sales rep and he is no longer with the company. LOL I
guess I have to wait and see when and where my 10 grand is.
G. Ray Gardner, CRA, OCT-C, CDOS, COA, OSA
Southwest Retina Specialists
7411 Wallace Blvd.
Amarillo, Texas 79106
office (806)351-1870
fax (806)351-1690
cell (806)676-9793
email: raygardner99@xxxxxxxxx
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