Thanks Hillary,
Sounds like reasonable requests for customer support. My experience has ALWAYS
been OUTSTANDING with calling in for remote help!
Warm personal regards,
Stuart Alfred
Stuart Alfred
Midwest Eye Institute, Admin./Photography
555 E. County Line Rd.
Greenwood, IN 46143
mobile 317 517-9455
From: OPTIMAL <optimal-bounce@xxxxxxxxxxxxx> on behalf of Hillary Bernard
<habernard@xxxxxxxx>
Reply-To: OPTIMAL <optimal@xxxxxxxxxxxxx>
Date: Monday, July 6, 2020 at 5:24 PM
To: OPTIMAL <optimal@xxxxxxxxxxxxx>
Subject: [optimal] Re: Heidelberg?
Hi All,
I apologize for everyone who was stuck on hold twith us today at Heidelberg. I
would like to ask that anyone who gets stuck on hold to please leave us a
voicemail. If someone hangs up without leaving a message, we will not have
record of you calling or your issue. Please leave a voicemail with a contact
name, number, camera number if possible, and the issue at hand so that the
appropriate person or department can call you back. Voicemails are returned
just like a call in queue. We continually work to improve your customer
experience and apologize for any delays.
We can be reached at 1-800-931-2230. For user or software related issues
select option 2 then 6. For hardware and technical related issues select
option 2 then 4.
Hillary Bernard CRA, OCT-C
Application Specialist
Heidelberg Engineering
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: Krolnik Denise A <DKrolnik@xxxxxxxxxxxx>
Date: 7/6/20 5:10 PM (GMT-05:00)
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: Heidelberg?
Me too!
Was on hold for an hour and finally gave up.
Will try again tomorrow.
Denise
From: optimal-bounce@xxxxxxxxxxxxx <optimal-bounce@xxxxxxxxxxxxx> On Behalf Of
Noelle Pensec
Sent: Monday, July 06, 2020 2:59 PM
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: Heidelberg?
WARNING: This email appears to have originated outside of the UW Health email
system.
DO NOT CLICK on links or attachments unless you recognize the sender and know
the content is safe.
Allen is the best!! 😁
On Mon, Jul 6, 2020 at 3:56 PM Jim Soque <jsoque@xxxxxxxxx> wrote:
Allen is all knowing!
He will assist you Noelle.
Jim
Sent from my iPhone
On Jul 6, 2020, at 3:10 PM, Allen Gmail <alkatz2000@xxxxxxxxx> wrote:
Miss Noel I apologize for your having problems with the system. Call me
4023059818
Thank you and Cheers!
Allen R. Katz, FOPS,
CRA, OCT-C, COT
OPS BOD
On Jul 6, 2020, at 14:56, Noelle Pensec <npensec@xxxxxxxxx> wrote:
Been trying to get in touch with Heidelberg support all day with a device
emergency. Still have not spoken to a person.
Anyone else having issues? Anyone see this that can help give me a boost?
Thanks
Noelle
