[opendtv] PR: Sento and USDTV Partner to Provide World Class CustomerService Solutions
- From: Craig Birkmaier <craig@xxxxxxxxx>
- To: OpenDTV Mail List <opendtv@xxxxxxxxxxxxx>
- Date: Thu, 1 Apr 2004 07:54:44 -0500
Sento and USDTV Partner to Provide World Class Customer Service Solutions
April 1, 2004 12:00am
Source: Business Wire
Business Wire: AMERICAN FORK, Utah--(BUSINESS
WIRE)--March 31, 2004--Sento Corporation
(Nasdaq:SNTO), a leading provider of integrated,
multi-channel customer support, today announced
it has been providing U.S. Digital Television,
Inc. (USDTV), a leading "over-the-air" television
service provider, with sales, customer service
and technical support representatives responsible
for handling USDTV's customers.
Under the terms of agreement, Sento agents handle
incoming phone calls from prospective and current
USDTV customers. These incoming calls range from
pre-sales general information questions all the
way to ensuring proper connectivity and signal
strength from the antenna. In addition, Sento
agents provide customer service to all USDTV
Internet subscribers.
Sento's CEO, Patrick O'Neal stated, "We have
been, and are, delighted to be partnering with
USDTV during this exciting time in its growth.
Their model for delivering digital and
high-definition signals over-the-air into homes
with analog or HDTV sets is unique and we believe
the price and service are of tremendous value."
USDTV has been providing services to the Salt
Lake City market since December of 2003. At a
press conference in New York City on March 16,
2004, USDTV was officially unveiled nationwide
and announced its service will be live in
Albuquerque, New Mexico and Las Vegas, Nevada in
the next 30 days with plans to be in 30 markets
nationwide by year's end.
"Finding the right customer support and contact
center partner was key in preparing for the
launch of our innovative service," said Steve
Lindsley, Chairman and Chief Executive Officer of
USDTV. "Sento has consistently provided a
flexible infrastructure that effectively meets
our growth and customer needs."
USDTV offers a low-cost alternative to cable and
satellite through its subscription television
service. In partnership with local broadcast
entities, USDTV service provides customers with
local, national and popular cable channels
"over-the-air" in digital quality-picture and
theater-quality sound in digital and
high-definition formats.
The set-top box enabling customers to enjoy USDTV
service can be purchased for $99 with a $19.95
per month subscription fee where USDTV service is
available. Prior to service availability in a
given area, the set-top boxes, sold under the
USDIGITAL(tm) brand, can be used as an HD Tuner
to receive high-definition television
programming. A single call to the company will
activate service. The USDIGITAL(tm) HDTV receiver
will be sold in Wal-Mart stores nationwide.
About Sento Corporation: Sento Corporation
(www.sento.com.) provides the latest in
Web-enabled CRM (Customer Relationship
Management) solutions for a diversified portfolio
of organizations. These services include
self-help, live chat via Text Talk(SM), Web
collaboration, email, and telephone. Utilizing a
tested and proven technology set, Sento provides
enhanced customer experience at a significant
cost reduction when compared to traditional
models. Sento deploys a distributed workforce
strategy and customer-centric applications to
provide the best in customer care and support.
About USDTV: U.S. Digital Television, Inc. is
introducing the first "over-the-air" terrestrial
digital subscription TV service in the United
States using the new digital broadcast channels
of local television stations. USDTV provides
subscribers with cable channels and local
broadcast channels in digital-quality picture and
theater-quality sound, including HDTV, at
unmatched prices. The company is headquartered in
Salt Lake City, Utah. Visit www.usdtv.com for
more information.
FORWARD LOOKING STATEMENTS
Statements in this press release, which are not
purely historical, are forward-looking statements
within the meaning of the Private Securities
Litigation Reform Act of 1995. Such statements
encompass Sento's beliefs, expectations, hopes or
intentions regarding future events. Words such as
"expects," "intends," "believes," "anticipates,"
"should" and "likely" also identify
forward-looking statements. All forward-looking
statements included in this release are made as
of the date hereof and are based on information
available to Sento as of such date. Sento assumes
no obligation to update any forward-looking
statement. Actual results could differ materially
from those anticipated for a number of reasons,
including, among others: the Company's dependence
on its limited number of key clients; reduction
in services requested by the Company's clients
resulting in lower revenues for the Company; the
Company's ability to complete negotiations and
execute client agreements; risk of emergency
interruption of the Customer Contact Solutions
operations; and other unanticipated factors. Risk
factors, cautionary statements and other
conditions which could cause actual results to
differ from the Company's current expectations
are contained in the Company's filings with the
Securities and Exchange Commission, including the
Company's Annual Report on Form 10-KSB.
CONTACT: PR contacts: Snapp Norris Group Cheryl
Snapp or David Hill, 801-226-3223
david.hill@xxxxxxx cheryl.snapp@xxxxxxx or
Coltrin & Associates for USDTV David Olsen,
212-221-1616 David_Olsen@xxxxxxxxxxx or For
brokers and financial industry members:
Shareholder Relations Laurie S. Roop,
435-652-3884 laurie@xxxxxxxxxxxxxxxxxxxxxxxxx or
John Lefebvre, 303-457-2852
john@xxxxxxxxxxxxxxxxxxxxxxxxx KEYWORD: UTAH
INDUSTRY KEYWORD: E-COMMERCE INTERNET
COMPUTERS/ELECTRONICS CABLE TELEVISION/RADIO
MARKETING AGREEMENTS SOURCE: Sento Corporation
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<<Business Wire -- 03/31/04>>
<< Copyright ©2004 Business Wire >>
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