[ntnm] Re: Update on survey results

  • From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
  • To: <ntnm@xxxxxxxxxxxxx>
  • Date: Sun, 10 Aug 2014 21:36:34 +0100

Hi Huw
I can confirm we'll be circulating proposals for comment before we take any 
action.
Regards
Alison

-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of 
Huw Evans
Sent: 09 August 2014 10:39
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Update on survey results

Hi Alan,
  I don't think that any conclusions can safely be drawnfrom nil  response 
by 85%.  When people don't vote at an election, they are usually 
disillusioned or distrustful of the process – rather than happy )
I feel that a survey on its own  is a poor method of consultation  Proposals 
should be circulated for comment before any action is taken.
Best wishes,
Huw. .


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-----Original Message----- 
From: Derek Hornby
Sent: Friday, August 08, 2014 7:46 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Update on survey results

Huw
Even on  this list,  I don't think everyone filled in the survey form.

To those that failed  to  fill in the form,
does this  mean  happy  with the service.




-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Huw Evans
Sent: Friday, August 08, 2014 7:21 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Update on survey results

Alison,
I doubt whether RNIB  should take  action simply on the basis of the
survey which only provides a snapshot of  some of our views in June.
The
situation is not static; 'speakon' has arrived and some views will
have
changed with the benefit of helpful tips and discussion.
I hope that RNIB will obtain the advice of users on any proposed
changes
before making them.  Instead of only relying on surveys, I believe
RNIB
should set up a users advisory panel - and they should persuade Isaac
to
chair it  We might then hope to avoid repeating the last few months.
I've just renewed my subscription.
Best wishes,
Huw.
.

-----Original Message----- 
From: Derek Hornby
Sent: Friday, August 08, 2014 5:00 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Update on survey results

Hi  Alan
I think   many  people just complain, but don't
bother to  fill in the survey  form.

So how can they  expect  RNIB to  take  all issues into account
if they won't fill  in the survey  form.

Regards,  Derek


-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Alan Philpott
Sent: Friday, August 08, 2014 8:14 AM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Update on survey results

Hi Alison,
What percentage of the potential user group do the 56 respondents
represent?
Seems low to me.

With kind regards,
Alan
home tel: 01733 551852.

-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx]On
Behalf Of Long, Alison
Sent: 06 August 2014 20:13
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Update on survey results


Hello

I wanted to give you an update on the survey results and also thank
the
56 respondents who took part.

We are still analysing the results, working with our developers.  Not
surprisingly there are a wide variety of users, and ways of accessing
the content,  with very few common trends.

It is taking a bit longer than we anticipated, but we want to give you
as full a response as possible to gain your feedback on future
developments.

Regards
Alison


Alison Long
Reading Services Senior Manager, Learning & Braille
RNIB Solutions
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: +44 (0)1733 375178



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