[ntnm] Re: Secure NHS email -patient survey
- From: "Huw Evans" <huw@xxxxxxxxxxxxxxxxx>
- To: <ntnm@xxxxxxxxxxxxx>
- Date: Fri, 3 Oct 2014 09:32:01 +0100
Many thanks, Derek,
I'm afraid I didn't realise this was within the list!
Huw.
-----Original Message-----
From: Derek Hornby
Sent: Thursday, October 02, 2014 8:32 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Secure NHS email -patient survey
Hi Of Huw
I think the response to the survey is supposed to be online here:
https://www.surveymonkey.com/s/QT78H3P
or by email:
mala.bridgelal_ram@xxxxxxxxxxxx
Derek
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Huw Evans
Sent: Thursday, October 02, 2014 6:43 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Secure NHS email -patient survey
My response to the survey which I hope you will find helpful -
Use of email in health and social care- patient view
Patient perspective
This survey is to explore patient views on how email is used in health
and
social care.
The PRSB (Professional Record Standards Body for health and social
care) is
leading this project
(www.theprsb.org). The PRSB works to ensure that the requirements of
patients and health and social
care professionals are firmly embedded in information systems.
We are developing guidance for health and social care professionals
about
the use of email to
communicate patient information. Replacing paper communications with
email
would save the NHS over
£100m per year.
This questionnaire will help clarify when using email is/ is not
appropriate
and any concerns or issues this
may pose.
We would be grateful if you could take the time to complete a survey
that
will take you no more than 6
minutes. All answers will be completely anonymous.
If you represent a patient or professional organization, you are
welcome to
submit an ‘organisation’
response. If you wish to do so, please email your response to
mala.bridgelal_ram@xxxxxxxxxxxx
If you use tools to aid accessibility, please contact
mala.bridgelal_ram@xxxxxxxxxxxx for a plain text
version of this survey.
1
. What is your gender?
What
is
your
gender?
Male
2
. What is your age?
What
is
your
age?
66 to 75
3
. What do you currently use email for?
What
do
you
currently
use
email
for?
Personal
4
. Are you aware of health or social care professionals using email to
communicate patient
information in any of the following ways?
Not aware.Not aware
Making appointments
and receiving reminder
for appointments
Ordering repeat
prescriptions and
receive reminders to
order, take or collect
medicines
Notifying you that test
results are available
Receiving information
to prepare you for an
operation or
appointment
Receiving outpatient
clinic letters
Receiving discharge
summaries
Receiving information
about referrals
Sending or receiving
feedback on quality of
care
Communicating with
your health or social
care professional
Communications sent
by your care
professional to
teachers and others
working in education
5
. The following is a list of common concerns expressed regarding email
use.
Please use the
scale below to describe your level of concern for each in relation to
health
and social care.
Not very concerned
Very concerned
Unauthorised access to
your email or email
address
Email message going
to the wrong recipient
Confidential information
falling into wrong hands
Information not
received or not acted
upon
Viruses
Comments or Concerns:
6
. If there was an option in the future to receive correspondence from
health
and social care
professionals or organisations via email instead of in the post, would
you
be interested?
If
there
was
an
option
in
the
future
to
receive
correspondence
from
health
and
social
care
professionals
or
organisations
via
email
instead
of
in
the
post,
would
you
be
interested?Yes.
Yes
7
. Would you be happy for emails containing patient information to be
used
for the following
purposes? Yes.
YesMaking appointments
and receiving reminder
for appointments
Ordering repeat
prescriptions and
receive reminders to
order, take or collect
medicines
Notifying you that test
results are available
Receiving information
to prepare you for an
operation or
appointment
Receiving outpatient
clinic letters
Receiving discharge
summaries
Receiving information
about referrals
Sending or receiving
feedback on quality of
care
Communicating with
your health or social
care professional
8
. How do you think consent should be given for email communications?
(tick
all that apply)
How
do
you
think
consent
should
be
given
for
email
communications?
(tick
all
that
apply)
consent for of email correspondence
Single consent to cover all email correspondence
Written consent for of email correspondence
Single written consent to cover all email correspondence provided that
any
items could be excluded at any time on giving written notice by email.
Comments:
9
. Would you like to be able to use email to communicate directly with
your
health and social
care professionals? Yes.
Would
you
like
to
be
able
to
use
email
to
communicate
directly
with
your
health
and
social
care
professionals?
Yes
Comments:
10
. Would you benefit from special tools to help with using email e.g.
for
visual or physical
impairment?
Would
you
benefit
from
special
tools
to
help
with
using
email
e.g.
for
visual
or
physical
impairment?
Yes
Comments:
11
. Are you aware of any guidelines regarding email use for health and
social
care
professionals?
Are
you
aware
of
any
guidelines
regarding
email
use
for
health
and
social
care
professionals?
No
If Yes, please provide details:
Done
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-----Original Message-----
From: Howard Leicester
Sent: Thursday, October 02, 2014 11:45 AM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Secure NHS email -patient survey
Dear fellow NTNM subscribers,
I work to make IT in health and social care as accessible as possible.
Despite teething problems, I think NTNM is fab, especially for the
massive
background work obtaining and preparing material - and a possible NHS
model.
Below is an invite to complete a survey on the use of email in care
settings.
Deadline is 5 October - apologies for the short notice.
This is not directly related to NHS England's Accessible Information
Standard - featured on this week's In Touch programme (BBC Radio 4,
8.40pm,
Tue 30 Sept).
However, Professor Carpenter (author of the below) and I are advisory
Group
members on that work too.
Many, many thanks for your help,
Howard (Leicester).
We are emailing you to explore patient views on how email is used in
health
and social care.
The PRSB (Professional Record Standards Body for health and social
care) is
leading this project (www.theprsb.org). The PRSB works to ensure that
the
requirements of patients and health and social care professionals are
firmly
embedded in information systems.
We are developing guidance for health and social care professionals
about
the use of email to communicate patient information. Replacing paper
communications with email would save the NHS over £100m per year.
This questionnaire will help clarify when using email is/ is not
appropriate
and any concerns or issues this may pose.
We would be grateful if you could take the time to complete a survey
that
will take you no more than 7 minutes. Click on the link below to
access it.
All answers will be completely anonymous.
If you represent a patient or professional organization, you are
welcome to
submit an 'organisation' response. If you wish to do so, please email
your
response to mala.bridgelal_ram@xxxxxxxxxxxx
If you use tools to aid accessibility, please contact
mala.bridgelal_ram@xxxxxxxxxxxx for a plain text version of this
survey.
Please complete the questionnaire by 5 October.
The Patient survey:
https://www.surveymonkey.com/s/QT78H3P
Many thanks for your help.
Kind regards
Iain
Prof Iain Carpenter
Chair, Professional Record Standards Body www.theprsb.org Associate
Director, RCP Health Informatics Unit
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