Consultant for Drafting the Civil Servant Credit Score for the Public
Complaint-Handling Service Officer of SP4N-LAPOR!, USAID CEGAH, Indonesia
Position : Consultant
Required Task (Code Number) : 18
Languages Required : English & Bahasa Indonesia
Duration of Contract : 20 days
Working Period : December 02, 2019 â
February 28, 2019
Company Profile:
MSI, a Tetra Tech Company, is a Washington, D.C. metro area international
development firm with a 35-year history of delivering development results
across the world. Our core expertise is in the fields of monitoring and
evaluation (M&E), institutional development, public sector management,
governance and anti-corruption. MSI has implemented projects in 90 countries
around the world such as Jordan, Kenya, Indonesia, Syria, Pakistan,
Afghanistan, Ukraine, Colombia and Mexico. As one of the leading companies in
our field, MSI has partnered with organizations across all sectors of
international development to support clients ranging from large bilateral and
multilateral donors such as USAID, the World Bank and the United Nations
Development Program to national and local governments, nongovernmental
organizations (NGOs), think tanks, foundations and universities. For more
information on MSI, please visit our website at www.msiworldwide.com
<http://www.msiworldwide.com/>
Change the World with MSI | MSI
<http://www.msiworldwide.com/>
Change the World with MSI | MSI
<http://www.msiworldwide.com/>
BACKGROUND
According to Presidential Regulation (Perpres) No. 76/2013 on the Public
Service Management System, the Government of Indonesia (led by the Ministry of
Administrative and Bureaucratic Reform, or KemenPAN-RB) established the Sistem
Pengelolaan Pengaduan Pelayanan Publik Nasional (SP4N) â Layanan Aspirasi dan
Pengaduan Online Rakyat (LAPOR!). SP4N-LAPOR! is designated to become a
nationally integrated, one-stop system for managing public complaints. The
system is aimed at increasing government accountability and improving
government responsiveness for the implementation of public services. The system
is also intended to increase the publicâs participation in reporting
complaints and dissatisfaction with the delivery of public services, both at
national and local levels.
Law has mandated that SP4N-LAPOR! provide a complaint-handling service, and
that a competent officer be assigned responsibility for the service (as stated
in Law No. 25/2019 on Public Service, Article 36). This mandate also has a
derivative regulation in KemenPAN-RB Ministerial Decree No. 24/2014, Article 1E
on Pedoman Penyelenggaraan Pengelolaan Pengaduan Pelayanan Publik, which states
that the officer who handles public complaints must have a structural or
functional position within the ministry. This functional position will fulfill
the lack of human resources for handling SP4N-LAPOR!
It is now necessary to develop a civil servant credit score for this functional
position, to be part of the draft regulation on Jabatan Fungsional Pengelola
Pengaduan Layanan Publik. The credit score will ensure the quality of the
complaint-handling service officer by guaranteeing the objectivity, quality,
transparency, staffing administration requirements, and the smooth
implementation of civil servant management, including the civil service
officer. USAID CEGAH will hire a consultant to assist KemenPAN-RB to draft the
civil servant credit score. The consultant will work closely with USAID CEGAH
and frequently consult with KemenPAN-RB to ensure that correct technical
guidelines are being followed in establishing a credit score for the public
complaint-handling officer.
SCOPE OF WORK
Objective
Assist KemenPAN-RB in developing the civil servant credit score, specifically
for the functional position that will handle SP4N-LAPOR!
Scope of Work
In coordination with KemenPAN-RB, the Consultant will help to review, improve,
and produce specific guidelines, per the details below:
Assist MenPAN to finalize technical guidelines for Formulating the Credit Score
for the Functional Position of the Public Complaint-Handling Officer (20 days)
In close coordination with KemenPAN-RB, the consultant must:
a. Study and learn the existing academic paper on establishing the
functional position of the public complaint-handling service (SP4N-LAPOR!).
b. Consult regularly with Kedeputian Pelayanan Publik, Kedeputian Sumber
Daya Manusia Aparatur of MenPAN, and other related ministries as needed to
gather inputs into developing the credit score;
c. Develop the credit score for the Jabatan Fungsional Pengelola Pengaduan
Layanan Publik;
d. Present a final draft to Kedeputian Pelayanan Publik and Kedeputian
Sumber Daya Manusia Aparatur MenPAN for approval.
Deliverables
1. Final draft of the civil servant credit score for the functional
position of SP4N-LAPOR!, approved by KemenPAN-RB and USAID CEGAH.
2. Final report.
Qualifications
1. Strong understanding of government policy and government administration;
2. Practical experience with formulating civil servant credit scores and
policies;
3. Prior experience working with the government sector to provide
technical expertise in Sasaran Kerja Pegawai (SKP);
4. Strong analytic, communication, and writing skills.
Please send CV (including three references) and application letter to
info@xxxxxxxxxxxxx before 7:00pm Jakarta time on November 21st, 2019. Only
shortlisted candidates will be contacted. Interview will be conducted on a
rolling basis until a suitable candidate has been selected.
MSI is an EEO/AA/ADA Veterans Employer.
