[net-gold] DOCTOR-PATIENT COMMUNICATION: TELEPHONES: WHY DOCTORS WON'T CALL PATIENTS
- From: "David P. Dillard" <jwne@xxxxxxxxxx>
- To: Net-Gold -- Educator Gold <Educator-Gold@xxxxxxxxxxxxxxx>, Educator Gold <Educator-Gold@xxxxxxxxxxxxxxxx>, net-gold@xxxxxxxxxxxxx, Net-Gold <Net-Gold@xxxxxxxxxxxxxxx>, NetGold <netgold@xxxxxxxxxxxxxxx>, Net-Gold <net-gold@xxxxxxxxxxxxxxxx>, K-12ADMINLIFE <K12ADMIN@xxxxxxxxxxxxxxxxxxx>, K12AdminLIFE <K12AdminLIFE@xxxxxxxxxxxxxxx>, MediaMentor <mediamentor@xxxxxxxxxxxxxxx>, Digital Divide Diversity MLS <mls-digitaldivide@xxxxxxxxxxxxxxx>, NetGold <netgold@xxxxxxxxxxxxxxxx>, Net-Platinum <net-platinum@xxxxxxxxxxxxxxx>, Sean Grigsby <myarchives1@xxxxxxxxxxxxxxx>, Net-Gold <NetGold_general@xxxxxxxxxxxxxxxxx>, Temple Gold Discussion Group <TEMPLE-GOLD@xxxxxxxxxxxxxxxxxxx>, Temple University Net-Gold Archive <net-gold@xxxxxxxxxxxxxxxxxxx>, Health Lists -- Health Diet Fitness Recreation Sports Tourism <healthrecsport@xxxxxxxxxxxxxxxx>, Health Diet Fitness Recreation Sports <healthrecsport@xxxxxxxxxxxxxxx>, HEALTH-RECREATION-SPORTS-TOURISM@xxxxxxxxxxxxxxxxxxx
- Date: Wed, 17 Aug 2011 16:18:45 -0400 (EDT)
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I am posting the message below for Janice Flahiff
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From: Janice Flahiff <jmflahiff@xxxxxxxxx>
To: "Net-Gold@xxxxxxxxxxxxxxx" <Net-Gold@xxxxxxxxxxxxxxx>
Sent: Wednesday, August 17, 2011 8:38 AM
DOCTOR-PATIENT COMMUNICATION: TELEPHONES: WHY DOCTORS WON'T CALL PATIENTS
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From the 6 August posting by MARY PAT WHALEY at KevinMD.com
Read article and responses at
http://www.kevinmd.com/blog/2011/08/6-reasons-doctors-call-patients.html
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Patients want to know why they cant get a return call from their doctors
office here are six reasons why the calls have increased and physician
offices are having trouble meeting the needs of their patients.
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Medication questions and requests for a prescriptions change. The average
number of retail prescriptions per capita increased from 10.1 in 1999 to
12.6 in 2009.
Kaiser Family Foundation calculations using data from IMS Health,
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http://www.imshealth.com
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Because it is not easy to access prescription cost by payer in the exam
room, medical practices get lots of callbacks from patients asking to
change their prescriptions once they arrive at the pharmacy and find out
how much the prescription costs. Related issue: Many national-chain
pharmacies have electronic systems that automatically request a new
prescription when the patient is out of refills. Also related: Patients
calling to ask for additional medication samples.
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Patients are delaying coming to the physicians office by calling the
practice with questions. Patients want to forestall paying their co-pay or
their high-deductible by getting their care questions answered without
coming to the doctors office. Patients call back with questions about what
they heard or didnt hear in the exam room.They may not remember what the
physician told them, they may not have understood the medical jargon, or
they may have a hearing problem and were not comfortable asking the
physician to repeat something.
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Sincerely,
Janice Flahiff
Editor of Health and Medical News and Resources:
Selected Items of General Interest for All
http://jflahiff.wordpress.com
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Other recent posts
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Zinc lozenges may shorten common cold duration
http://jflahiff.wordpress.com/2011/08/17/
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Jailhouse phone calls reveal why domestic violence victims recant
http://jflahiff.wordpress.com/2011/08/17/
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Unwashable places in produce may harbor E.coli, Salmonella
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Two general medical article blog items
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Free and Low Cost Medical Articles (How to Obtain)
http://groups.yahoo.com/group/Net-Gold/message/34501
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Plain Language Summaries of Medical Articles for Patients and Others
http://groups.yahoo.com/group/Net-Gold/message/34506
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I have over 10 years experience as a medical librarian. Not only do I
enjoy reading health news, but also sharing items with others and finding
relationships among news items.
Check out my About page
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http://jflahiff.wordpress.com/about
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for a little bit more about me.
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