[NEOCUG] Position in Boston for Citrix Tech Support Engineer

  • From: Jim Kenzig <jimkenz@xxxxxxxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx, NEOCUG@xxxxxxxxxxxxx
  • Date: Thu, 19 Jun 2003 11:38:54 -0400

If you are interested or know anyone interested contact Patrick Quigley
at address below. 
Jim Kenzig
http://thethin.net <http://thethin.net> 
I was speaking with Brian Rota at Aegis in Boston and he mentioned that
maybe able to help me out. We are looking for a Citrix Technical Support

Engineer for an early stage Boston startup and Brian mentioned that you
able to post a Help Wanted to your subscribers.  

Any help would be greatly appreciated since we finding it difficult to
find Citrix 
trained people in general.  

-Patrick (contact information below) 
Tech Support: To provide telephone and hands-on support of 3rd party
product to both customers and resellers. The role also includes internal
support and pre-sales support for our internal sales teams. The position
located in  Woburn, MA. 
           Must have at least 2 years IT experience in a customer
         Strong communications skills are essential in this customer
focused role. 
         Good networking and/or operating systems skills, with
particular emphasis 
on Windows NT and preferably Citrix MetaFrame environments. 
         The applicant will ideally have a background in Server and
support or administration.  
         A university degree is desirable although not essential for the

Customer Focus Understands the importance of total customer care and is
to demonstrate the ability to build longer-term business relationships.
Is able to 
manage the customers' expectations in addition to ensuring that a high
level of 
service is delivered.  
Communication Skills: Able to demonstrate excellent communication
influencing the customer to achieve a desirable outcome, both via
telephone and 
written forms. Comes across open, clear and assertive, although able to
effective long-term relationships.   
Teamwork Able to build effective relationships at all levels of the
and plays an active part in the achievement of shared solutions and
Decision Making Critically evaluates all available options and
executes conclusion to achieve desired result, working either
independently or as 
part of a wider team.  
Self Motivated and Resilient Demonstrates a high level of energy and 
enthusiasm to achieve a positive result, can overcome obstacles. Is a
self starter 
and driven to succeed, whilst displaying a confident approach.
AppSense to a high level of professionalism. Works well under pressure
Planning & Organization Applies a resourceful approach to work, using
management skills and prioritizing a complex workload. Structured and 
methodical, yet additionally able to adapt style to maximize the
achievement of a 
positive result. 

Best Regards, 

Patrick Quigley 
First Pacific Ventures 
P: 617-327-7274 
E: Pquigley@xxxxxxxxxxxxxxxxxxxxxxxx
First Pacific Ventures is focused on making businesses. As a Venture 
Capital company, we build companies by bringing together great ideas, 
technology, money, and people. 

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  • » [NEOCUG] Position in Boston for Citrix Tech Support Engineer