[mso] Re: normal.dot won't recreate itself.
- From: "David Smart" <smartware@xxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Sun, 14 Feb 2010 07:56:25 +1100
A few thoughts ...
When you did the search for Normal.dot, did you turn on "Search system
folders" and "Search hidden files and folders"? If not, then give it
another go with these selected.
Was the date/time of either of the Normal.dot's that you found very recent,
or were they old? (If old, then they would either not be the active one, or
would indicate that they weren't the cause of your trouble.) If one was
recent and one was old, try copying the old one into the place where the
recent one was (replacing the recent one).
Have you emptied all your Temp folders? Office tends to be sensitive to
large numbers of files in Temp.
Regards, Dave S
----- Original Message -----
From: "Intelligence Corporate Services Ltd."
<information@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <mso@xxxxxxxxxxxxx>
Sent: Saturday, February 13, 2010 11:36 PM
Subject: [mso] normal.dot won't recreate itself.
> Dear Linda,
> Firstly, many thanks in advance for any help you may be able to offer me
> - I am tearing my hair out at the moment!
>
> I have thoroughly read the Word Troubleshooting tutorial on your
> personal tutor website (it was very clear and user-friendly; thank you),
> but here's the thing .... Word (I have Word 2003) has been slowing down
> on my computer for some time. Yesterday morning it started refusing to
> save changes to documents; in fact closing any document brought up the
> 'Microsoft Word has encountered a problem and needs to close' message.
> It just crashed on exiting every time, (and 'Word is not responding'
> came up when it tried to rescue save my work). As of this morning this
> happens when trying to even open Word. I followed your tutorial (and
> did a full virus scan with Avast and a defrag, possibly irrelevantly),
> and while Word will open fine if I run 'winword.exe /a' as suggested, no
> new normal.dot template comes into existence! I deleted the normal.dot
> (I had two) items I found when I searched for them and now no new one
> gets made when I launch Word. What's that all about? I have Googled
> and so on all day and night and found no solution.
>
> There were no Add-Ins. I tried deleting the Data folder in the registry
> key - No effect. I did Detect and Repair - No effect. I will only
> uninstall and reinstall if absolutely necessary and if I think it will
> actually work. Since Word is launching fine from 'winword.exe /a' will
> uninstalling and reinstalling even work? I have a hell of a lot of work
> on my computer (though not more than it's capable of handling), and
> Excel etc. are fine so I'm afraid to wipe Office out. Do you know what
> might be happening here and if uninstalling is the way to go?
>
> Warm regards,
>
> Katherine Duke
>
>
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--------------------------------------------------------------------------------
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.435 / Virus Database: 271.1.1/2684 - Release Date: 02/12/10
19:35:00
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To send mail to the group, simply address it to mso@xxxxxxxxxxxxx
To Unsubscribe from this group, visit the group's homepage and use the dropdown
menu at the top. This will allow you to unsubscribe your email address or
change your email settings to digest or vacation (no mail).
//www.freelists.org/webpage/mso
To be able to share files with the group, you must join our Yahoo sister group.
This group will not allow for posting of emails, but will allow you to join
and share problem files, templates, etc.:
http://tech.groups.yahoo.com/group/MicrosoftOffice . This group is for FILE
SHARING ONLY.
If you are using Outlook and you see a lot of unnecessary code in your email
messages, read these instructions that explain why and how to fix it:
http://personal-computer-tutor.com/abc3/v28/greg28.htm
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