[mso] Scheduling Automatic Notifications
- From: "John Rischmiller" <john@xxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Thu, 14 Sep 2006 19:55:08 +0100
Hi Guys/Gals,
A team in our company works to tight SLAs (Service Level Agreements). Tasks
are passed amongst multiple groups but remain under the ownership of this
team. They have devised a system that when a task arrives for them, any one
of them can grab the task and create a calendar meeting for the whole team
for an hour before the SLA is due to breach, so the whole team will get a
reminder to chase the group currently assigned the task to get their act
into gear and fix the issue before it breaches.
1. Does anyone know simple software to achieve this task outside of Outlook.
It just needs to be very simple to add a reminder and make it pop up uon
multiple specified systems at the appropriate time. It also needs to be
capable of being automated as I need them to just copy and paste the request
id and I'll automate getting the rest of the info needed from the task
management system (Remedy for those who know the system).
2. Alternatively, if we stick with their current manual process using
Outlook (and they run Outlook 2003 off an Exchange server as a matter of
course), can we automate the receiving of a meeting request, by a rule or
VBA code, so they don't have to "accept" the meeting.
3. Is there an alternative in Outlook to send a "Reminder" to multiple users
so that an appointed time it will pop up on their screen?
Hope that's clear.
Regards, John.
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