Seems MK had a complaint on Wednesday which Murray has responded to.
Pretty sure young Daniel is on the autism scale is I met him yesterday along
with Jim (see-you-Jimmy) Scott in the gallery when I passed through.
Fair to see I did find him a bit strange, but understandable I guess. I also
find see-you-Jimmy Scott a bit strange too...
Peter
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- To: Milton Keynes Museum <info@xxxxxxxxxxxxxxx>
- Date: Thu, 4 Nov 2021 11:47:24 +0000 (GMT)
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Lyndi
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<br>
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Thank you for contacting us. I am pleased that you enjoyed most of your
visit to the museum.
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However, I am very sorry that you did not experience the same level of
service in the telephone gallery. The museum is mainly run by volunteers and
operates an inclusive policy in recruiting these volunteers. The young man you
mention is on the autism scale, but we are encouraging him to improve his
communication skills, especially with visitors. I know it is no excuse, but we
did have a group of 100 visitors to the telephone gallery the day before and
this may have created some stress for the volunteers.
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I can assure you that we take your comments very seriously and will be
implementing additional training for our volunteers to ensure that they engage
with the public in an appropriate manner.
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I can only apologise that our volunteers did not meet our usual standards
when interacting with you in the telephone gallery, and hope that you fully
enjoy any future visits to the museum
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Regards
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Murray Burring
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on behalf of Bill Griffiths (Museum Director)
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<p>Web: <a
href="http://www.miltonkeynesmuseum.org.uk/";><u>www.miltonkeynesmuseum.org.uk</u></a></p>
<p>01908 316222</p>
<p>Milton Keynes Museum Trust Ltd, Registered in England & Wales,
Registration No. 2302281 Registered office: Milton Keynes Museum,
McConnell Drive, Wolverton, Milton Keynes MK12 5EL Registered
Charity Number 803675 V.A.T. No. 460 9349 33</p>
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On 03/11/2021 15:03 Milton Keynes Museum <info@xxxxxxxxxxxxxxx> wrote:
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<br>
</div>Name: Lyndi Borthwick
<br>Email: lyndiborthwick@xxxxxxxxxxxxx
<br>Telephone: 07493849413
<br>Department: Exhibitions
<br>Subject: Telephone and communication volunteers
<br>Message: Hi there,
<br>I would like to make a complaint.
<br>Me and my mum visited today. It was mostly a lovely visit, we especially
enjoyed the old shops exhibitions. Most of the volunteers were friendly,
helpful and knowledgeable. However, the two guys in the telephone and
communication section were not so friendly. One was slightly older gentleman
and the other a young man Daniel I believe? The younger approached us to
welcome us with no smile on his face though we appreciated the welcome. The
slightly older gentleman offered a tour in which we politely declined due to
time. The younger man then passively aggressively adds that "his intuition was
right" in that he assumed we would decline. The attitude was appalling.they
then proceeded to talk behind our backs. It's our choice whether we would like
a tour. I work in a musuem and I would never talk to my visitors this way. If
you could talk to these volunteers that would be great.
<br>Regards,
<br>Lyndi Borthwick
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<br>Date: November 3, 2021
<br>Time: 3:03 pm
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