------- Forwarded message follows ------- Date sent: Thu, 03 Jun 2010 23:59:30 -0500 From: Russ Bennett <bennettr@xxxxxxxxxxx> To: support@xxxxxxxxxxx Subject: SATEXAS: Service Outage - Thursday 6/3/2010 Dear Members, On Wednesday evening San Antonio, TX, our home city, experienced a massive storm that churned up winds in excesses of 60mph causing an unprecedented attack on our city's facilities that this city haven't seen in over a decade. Over 130,000 people were immediately without power, with over 60,000 still without power 24 hour later. Unfortunately, our facility's power structure suffered what the power company as determined as a lightning hit that caused a series of failures from our data center through the fuses and transformers on our local power connections. We would like to apologize for this extensive outage, and outage like we've never experienced in the history of our company. Our staff did what we could to keep certain services and connections online to help minimize the downtime on mail and web services, but we couldn't reach 100% until our systems were fully restored early Thursday evening. Our staff would like to thank everyone for their patience, and those that called in to get updates, praising us even though the frustration for doing what we could to assist you. When working through a disaster, it's very refreshing to have those calling in being so understandable and so patience as we didn't receive a single upset call all day. All systems are back online, and please let me know if you are still experiencing any trouble. Thank you, Russ Bennett & The SATEXAS Staff support@xxxxxxxxxxxxx 210-448-7289 ------- End of forwarded message -------