Hi Ash, Yes, he is using a desktop, and I had a look on my own machine, and found the mute check box. Unfortunately he claims that his mute check box is unchecked, and so the mystery continues, I'm afraid. Thanks, and again thanks for the warm welcome. Paul Nugent > > Click on the link below to go to our homepage. > http://www.icanworkthisthing.com > > Manage your subscription by using the web interface on the link below. > //www.freelists.org/list/macvoiceover > > Users can subscribe to this list by sending email to > macvoiceover-request@xxxxxxxxxxxxx > with 'subscribe' in the Subject field OR by logging into the Web > interface at //www.freelists.org/list/macvoiceover >