[macvoiceover] Re: The scoop on readiris 12
- From: "Darrell Shandrow" <darrell.shandrow@xxxxxxxxx>
- To: <macvoiceover@xxxxxxxxxxxxx>
- Date: Fri, 25 Sep 2009 16:14:17 -0700
Hello Russell and Cheryl,
I have just called and left a message about this access issue from my
perspective as a journalist with questions. Hopefully, someone from the
company will contact me early next week.
Regards,
Darrell
-----Original Message-----
From: macvoiceover-bounce@xxxxxxxxxxxxx
[mailto:macvoiceover-bounce@xxxxxxxxxxxxx] On Behalf Of Russell Solowoniuk
Sent: Friday, September 25, 2009 2:39 PM
To: macvoiceover@xxxxxxxxxxxxx
Subject: [macvoiceover] Re: The scoop on readiris 12
Hi Cheryl & all,
Wow! Thanks for all your determination in trying to get this resolved.
I'll definitely try to see what I can figure out when I can get some sighted
help. I'm away for the weekend so won't get a chance till perhaps Monday.
Thanks again Cheryl,
Russell
----- Original Message -----
From: "Cheryl Homiak" <chomiak@xxxxxxxxxxx>
To: <macvoiceover@xxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 9:46 AM
Subject: [macvoiceover] The scoop on readiris 12
I payed my $40 and installed readers 12. As Russell has already
mentioned, opening the app gives "no windows". Opening the drop and
read app does give windows but no way to create prefs or anything that
I can see.
I called readers North America 800-4474744. I believe the corporate
office European number is also on the order confirmation. First the
person said one couldn't do ocr automatically because you have to draw
the zones; I pointed out that in version 11 we did it automatically.
Then the person went to prove to me that the app would open find which
it did--until I had him turn on voiceover. Once he got rid of his
prefs and tried to open it he admitted that voiceover wasn't seeing
the window. He tried to tell me that if I just hit enter anyway I
could hit enter on "ok" and the app would work but it didn't. Then he
gave me a link to go to in safari to type in and hit enter. I had to
type my name and enter a room but I got empty html though his end
showed me in the room. All of this belabors the point if they've taken
away the automatic functionality which I couldn't determine for sure.
He then offered a refund and anted to send me an email with a pdf form
to fill out; having done this with Carla once I remembered what pain
this was so I refused and said he could take my information over the
phone. He took my order number and card number so I should get a refund.
If you want to try to see if this version works, you could try turning
off vo and getting a sighted person to hit the ok button and then see
if it can be set up the way version 11 was. I left version 11
installed when I installed 12 and 11 still works for me; the
preferences folder is specific to version so you can apparently have
more than one version on your system without a problem. I don't have a
sighted person to help me at this point and also just have the adaptor
to make my mini seem like it has a monitor so I would have needed to
go looking for a display of some kind to hook up temporarily even if I
could have found sighted help. If you do decide to get sighted help
and do this, please post whether it is useable once you have done this.
I know the North America office has had calls from blind people before
so I let this tech support person know that I was appreciative of his
help but very disappointed that apparently absolutely no thought was
given to the accessibility of this app. I asked him to pass on this
information appropriately but will also probably send in a complaint.
I told him I didn't want to be trapped indefinitely on an outdated
version and certainly wouldn't be recommending readers to anybody
until this issue is addressed.
--
Cheryl
"Let the words of my mouth,
and the meditation of my heart,
be acceptable in thy sight,
O LORD, my strength, and my redeemer."
(Psalm 19:14 Bible KJV)
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