Actually that will fail as well. I have the link to the forum thread someware. I just restored twice from the same back up and it worked like a dream. Even restoring from the earlier back you would have to restore twice. Trust me on that one. I did it last night, about 10 times. On Nov 30, 2011, at 4:57 AM, David Hilbert Poehlman wrote: > or you can restore your phone to an earlier back up. the only time I've lost > all my folders is when I restore from recent back up or set up as new. It > must have something to do with the phone being unlocked. > > On Nov 30, 2011, at 1:26 AM, Sarah Alawami wrote: > > I just spend about 4 hours troubleshooting this. someone gave me a link in a > forum thread and I followed the steps outlined here and it worked. I cannot > hep anyone who is stuck as I'm dead on my feet and I still need to let apple > know about this, again. > > Apparently this has been an issue since day 1 of the folders thing last year. > Steps follow to fix the issue. > > 1: Connect to your phone to iTunes (make sure this is before you tried to > restore it or lost all your icons) > 2: Right click your phone in the left hand menu and select "Back up" (record > the time so you know which backup to use later) > 3: wait for that to finish > 4: If you need to do a full restore (firmware and software) click on your > phone in the left hand menu then click the settings tab then click the > restore button. If you don't need to do a firmware restore (you do need to do > this if apple has officially unlocked your phone or you have paid your phone > carrier to do it) then just right click your phone in the left hand menu and > click "restore from backup" it's important to note the difference between the > two methods the first is a full firmware restore the second just puts your > files back on the phone and does not touch the firmware. > 5: Let it finish. Don't let it sync cancel it if it tries. > 6: Once it's finished or it tries to start syncing and you have cancelled it > click on your phone in the left hand menu and select "Restore from backup" > (yes you have to do it twice it's not a typo). Make sure you select the > backup you made in step 2. > 7: let it finish and this time let is sync. It should take a while and once > finished all your folders and apps will be there. > > -- > Jonnie Appleseed > with his > Hands-On Technolog(eye)s > reducing technology's disabilities > one byte at a time > > ************ > > > You are subscribed to the mac4theblind mailing list. > > > The url for this list, where one can unsubscribe or make any changes to > their list subscription is: > > //www.freelists.org/list/mac4theblind > > The list archive is located at > > //www.freelists.org/archive/mac4theblind/ > > All emails intended for the list owner can be sent to: > > john@xxxxxxxxxxxxxxxxxx > ************ You are subscribed to the mac4theblind mailing list. The url for this list, where one can unsubscribe or make any changes to their list subscription is: //www.freelists.org/list/mac4theblind The list archive is located at //www.freelists.org/archive/mac4theblind/ All emails intended for the list owner can be sent to: john@xxxxxxxxxxxxxxxxxx