In a message dated 9/1/2010 1:59:10 A.M., carolkir@xxxxxxxxx writes: some aesthetic aversion to an overabundance of commas right at ---- There is a lot of misplaced pragmatics. A mail is a mail is a mail. In England, they don't say "mail" -- to start with. There is the 'royal mail' as per the famous Auden poem ("This is the night mail crossing the border". If an email is an email, something like a mailing list is not yet a mail -- or collection of e-mails. If R. Paul got it from the administration at the faculty and they don't know him, "Dear Professor Paul" seems the correct way, "Hi Bob" -- coming from administration may be ok. Carol is right that it's all about space. The first line should be brief enough, "Hi Bob Regarding your question: the answer is no. Take good care. Sue x x x ______ Speranza--Bordighear