You should consider an ITIL based IT Service Desk System.
We use Manage Engine Service Desk Plus, which has a Change Management feature
built-in - works ok but not great.
We have ~250 computer users, 7 IT staff, ~2000 managed IT assets, ~2800 yearly
service desk support tickets, ~2600 service desk support and maintenance tasks.
Senior Systems Analyst
City of Greater Geraldton
From: lg-it-bounce@xxxxxxxxxxxxx <lg-it-bounce@xxxxxxxxxxxxx> On Behalf Of Paul
Sent: Tuesday, 8 December 2020 12:30 PM
Subject: lg-it Query for on the Change Management Process
Hi LG-IT people,
How have smaller councils, say under 400 employees or an IT department of under
a dozen, implemented a Change Management process?
We don't want to use a software type system as that will be too convoluted.
Looking for advice on implementing a simple, manual process.
If anyone would like to reach out directly please use
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