lg-it Re: Query for on the Change Management Process

From: Ralf Ritzinger <RalfR@xxxxxxxxxxxxx>
To: "lg-it@xxxxxxxxxxxxx" <lg-it@xxxxxxxxxxxxx>
Date: Tue, 8 Dec 2020 05:12:42 +0000

Hi Paul,

You should consider an ITIL based IT Service Desk System.
We use Manage Engine Service Desk Plus, which has a Change Management feature
built-in - works ok but not great.
We have ~250 computer users, 7 IT staff, ~2000 managed IT assets, ~2800 yearly
service desk support tickets, ~2600 service desk support and maintenance tasks.

Regards,
Ralf Ritzinger
Senior Systems Analyst

City of Greater Geraldton

From: lg-it-bounce@xxxxxxxxxxxxx <lg-it-bounce@xxxxxxxxxxxxx> On Behalf Of Paul
Cooney
Sent: Tuesday, 8 December 2020 12:30 PM
To: lg-it@xxxxxxxxxxxxx
Subject: lg-it Query for on the Change Management Process

Hi LG-IT people,

How have smaller councils, say under 400 employees or an IT department of under
a dozen, implemented a Change Management process?

We don't want to use a software type system as that will be too convoluted.
Looking for advice on implementing a simple, manual process.

If anyone would like to reach out directly please use
paul.cooney@xxxxxxxxxxxxxxxxxxxxxx<mailto:paul.cooney@xxxxxxxxxxxxxxxxxxxxxx>

Rgds Paul

Paul Cooney
ICT Security Officer | ICT Services
Livingstone Shire Council | Lagoon Place
Ph: 07 4913 3678
Email:
paul.cooney@xxxxxxxxxxxxxxxxxxxxxx<mailto:paul.cooney@xxxxxxxxxxxxxxxxxxxxxx>
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References:
- lg-it Query for on the Change Management Process
  - From: Paul Cooney

lg-it Re: Query for on the Change Management Process

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