Hi all,
We are at the proposal stage of wanting to use MS Teams for both internal and
external Telephony and looking for advice.
Has anyone else made the leap away from traditional voip solutions with
physical SIP trunks and vendor specific deskphones, software etc and onto MS
teams only telephony?
Any high level advice (especially in terms of financial benefits) would be
greatly appreciated.
Ie
* operational savings of x%
* Do you still need MS teams compatible deskphones or have staff learned to
live without them and use softphones?
* Any business cases or costs you'd be willing to share?
(Email me direct with any sensitive info)
GCC environment (Tasmania, 250 employees):
A separate Contact Centre application would handle our call centre needs but we
have no idea of costs yet.
We've been using MS Teams for a while now, integrating with outlook calendar
and meeting rooms.
We have a BYO mobile phone policy and use InTune to manage all mobiles.
All staff have laptops. We are ~50% WFH.
Microsoft E3 with EMS - (We already have quote for 'Teams
Phones'<https://www.microsoft.com/en-au/microsoft-teams/microsoft-teams-phone>
licences upgrade)
Thanks!
Vicky
VICKY BONWICK
Senior ICT Project Manager
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(03) 6216 6330 | www.gcc.tas.gov.au<http://www.gcc.tas.gov.au/>
vicky.bonwick@xxxxxxxxxxxxxx<mailto:vicky.bonwick@xxxxxxxxxxxxxx> | 374 Main
Road, Glenorchy
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