[LRflex] Re: Stunned
- From: "Miha Golobic" <miha.golobic@xxxxxxxxx>
- To: leicareflex@xxxxxxxxxxxxx
- Date: Mon, 29 Sep 2008 14:40:23 +0200
I had similar experience with my Nikon F90 in the mid-90s. The camera
was sent to an official Nikon shop in Germany due to film transport
failure. After several months and my inquiry, I have been told that
they are still waiting for my decision whether the camera should be
repaired or dumped (!!!) Never the less, I paid for the service, got
my Nikon back after six month - unrepaired!
No one is immune, I guess...
Regards,
Miha
2008/9/29 Philippe AMARD <philippe.amard@xxxxxxxx>:
> Stunning indeed, David.
> Oly : Is it the same lens? Or a swap?
>
> Stunning also is the chronic inefficiency another well known manufacturer's
> after-sales service operates.
> I hope you get your Vario back soon.
>
> Amitiés depuis Metz
> Philippe
>
>
> David Young wrote:
>
>>
>> Now I've been called "stunned" many times, over the years. Sometimes
>> deservedly!
>>
>> But this time, I am truly amazed...
>>
>> As many of you know, I chipped the front element of my Zuiko zoom lens,
>> whilst crouching in a bull-riding chute, taking photos of some barrel
>> racers, back in June. One of the horses threw up a storm of rocks and while
>> I ducked for cover, one of the stones hit the font element of my lens,
>> chipping it, as you'd get a stone chip in a windshield of your car.
>>
>> Several listers suggested various tricks to minimize the damage, including
>> masking the pit with a felt marker. That, however, only changed the flaw
>> from a bright spot, in certain photos, to a dark spot! Fortunately, in most
>> photos the flaw did not show, at all.
>>
>> Finally, my Picture BC contract was up, and I could spare the lens. So
>> off to Olympus it went, to have it's front element replaced at a cost of
>> $297.50 including taxes and insured, return shipping.
>>
>> This past Tuesday I checked their website, to confirm that they had
>> received it on Monday, the 22nd. Today, for laughs, I checked again, hoping
>> to see a note that it was now "in repair". Instead, I found a notation
>> that it was shipped back to me, on Wednesday, the 24th! That's just 48
>> hours in repair!!!!!!
>>
>> Contrast that with my 80~200/4 Vario Elmar, which has been in Leica's
>> Canadian Service Agency since February 7th., awaiting parts. They phoned me
>> yesterday to say that the last needed part is on it's way and it should be
>> done in just another 2 to 3 weeks! Needless to say, the repairs to the
>> Vario are considerably less serious than replacing an element.. but the bill
>> will be considerably more that the one from Olympus!
>>
>> If Leica are going to capture the pro market with their S3, they are going
>> to have to improve their service, that's for sure!
>>
>> I know, this is the LRflex list, but I was so impressed with Oly's
>> service, that I just HAD to tell someone ...
>>
>> Thanks for listening!
>>
>> Cheers!
>> ---
>>
>> David Young,
>> Logan Lake, CANADA
>>
>> Limited Edition Prints at: www.furnfeather.net
>> Personal Web-site at: www.main.furnfeather.net
>> Stock Photography at: http://tinyurl.com/2amll4
>>
>>
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