[LRflex] Re: Kudos to B&H

  • From: David Young <dsy@xxxxxxxxxxxxxxx>
  • To: <leicareflex@xxxxxxxxxxxxx>
  • Date: Thu, 3 Jan 2013 08:57:17 -0800

Aram:

Always nice to hear of exceptional customer service. Lucky you! Good on them!

David.

> And their customer service rep, Tony.
>
> I had been shooting with my new Nikon D600 for about three weeks and
> yesterday something went wrong.  Would not focus, or read my card or
> respond with the second battery, even thought it had a full charge.  A
> bit of diagnosing with another camera said the problem was in the camera
> body.  Called B&H today and after a bit if explaining that I am on
> vacation and do not have the box or any of the other goodies that came
> with the camera package deal, it was agreed that I will buy a new body
> w/o all the ancillary stuff with the  package deal, they will ship it to
> me free overnight, and I can then ship them back the dead body without
> the original box and when they receive it, they will credit my account
> back the cost of the new body.  
> Pretty darn good of them.  I know many on the list order from them, as
> do I, but this really impressed me, as I am not a pro and do not expect
> pro treatment since I don't drop a bundle with them often.  
> I should get it tomorrow and I can be happy again.  Looks like it is
> D7000 for today.   Aram   Aram Langhans
>
> Semi-Retired (Retarded) Science Teacher
> and unemployed
> photographer
>
> "The Human Genome Project has proved Darwin more right than Darwin
> himself would ever have dared dream." James D. Watson
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