[LRflex] Re: HP Support - how they made my day
- From: Douglas Sharp <douglas.sharp@xxxxxx>
- To: leicareflex@xxxxxxxxxxxxx
- Date: Fri, 26 May 2006 18:55:27 +0200
Hi Bob,
It turned out that two colour channels of a newly bought Photo Ink
cartridge were blocking, probably not stored correctly at the shop where
I bought them.And it only happened in high resolution mode (when the
photo cartridges cut in) and resulted in all my greys having a yellow cast.
BTW - I found out something I didn't know - HP cartridges have a "best
before" date printed on the box and the cartridge, don't know about
other makes, do they have them too? So this is something I'll be looking
out for next time I buy. Also some decent tricks (not in the manual)
about cleaning contacts and printing heads. Also that the colour
calibration test page should preferably be printed on photo paper. And,
it's a lot better to print test pages from the menu "Tools" on the
printer rather than from the PC menu.The test page then shows you in
detail exactly what's happening
In the case that the help they suggested wouldn't work, they requested
that I send them printed test pages for analysis, along with all serial
numbers of cartridges, printer etc. That sounds to me as if they are
really standing behind their products.
cheers
Douglas
Palmieri, bob wrote:
>Doug -
>Great to hear - what was the problem??
>
>Bob Palmieri
>
>
>-----Original Message-----
>From: leicareflex-bounce@xxxxxxxxxxxxx on behalf of Douglas Sharp
>Sent: Fri 5/26/2006 11:31 AM
>To: Leica Users Group
>Cc: MUG; leicareflex@xxxxxxxxxxxxx; Deskjet inbox de
>Subject: [LRflex] HP Support - how they made my day
>
>Hello all of you out there around the world,
>it happens so seldom that I just had to let everyone know.
>
>I've been having a problem with my HP 7960 for a couple of days and got
>in touch with the German support desk.
>
>Never before have I received such correct, fast, helpful and, above all,
>perfectly understandable help from any of the many company helpdesks I've
>had reason to contact over the years.
>Too many company's help desks talk/write to you as if you were a
>graduated software/hardware engineer and make you more confused than you
>were at the start - many thanks to Ms. Meinhard and her colleagues at HP
>for doing it right
>
>It is so enjoyable to write something nice about one of the companies so
>many of us rely on for our professions/hobbies/livings.
>I hope this kind of service catches on at other companies!
>Best from Hannover
>Douglas
>
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