Hi Scott, thanks that worked --- rob ----- Original Message ----- From: Scott Blanks To: lcfbtech@xxxxxxxxxxxxx Sent: Monday, January 23, 2012 3:13 PM Subject: [lcfbtech] Re: outlook express problem Hey Rob, welcome to the group. From your in box, try the following: 1.. Press alt V for the view menu. 2.. Press enter on the 1st option, "current view", which opens a submenu. 3.. Arrow up once to locate "group messages by conversation". It is very likely checked. Press enter to turn off this setting and return to your in box. Scott Blanks Director of Assistive Technology and Computer Services Lions Center for the Blind Ph: 510-450-1580 Ext. 263 E: scott_blanks@xxxxxxxxxxxx http://www.lbcenter.org 2115 Broadway Oakland, CA 94612 ------------------------------------------------------------------------------ From: lcfbtech-bounce@xxxxxxxxxxxxx [mailto:lcfbtech-bounce@xxxxxxxxxxxxx] On Behalf Of Rob Simon Sent: Monday, January 23, 2012 11:39 AM To: lcfbtech@xxxxxxxxxxxxx Subject: [lcfbtech] outlook express problem Hi all, I just joined the list and have a problem with outlook express. I just up graded to Jaws 13. something and now my emails with the same subject get collapsed, I can't remember how to undo this function. thanks for any help --- rob ---- Rob Simon 415.485.1878