Thanks! I was able to solve the problem using this method. From: lcfbtech-bounce@xxxxxxxxxxxxx [mailto:lcfbtech-bounce@xxxxxxxxxxxxx] On Behalf Of Scott Blanks Sent: Wednesday, December 19, 2012 7:28 PM To: lcfbtech@xxxxxxxxxxxxx Subject: [lcfbtech] Re: email attachments in protected view Dazell, Try this: 1. Launch Microsoft Word. 2. go to File with alt F 3. Choose Options, then locate Trust Center in the subsequent list. 4. Tab to Trust Center Settings and hit space to activate the button. 5. Find a checkbox called something like: enable protected view for Outlook attachments. Press space to uncheck, assuming of course that it is checkd. 6. Tab through to either the ok or close button, and press space. I may not be recalling the names of the various controls with complete accuracy, but I strongly suspect this is what's causing your trouble. Scott Blanks Director of Rehabilitation Services Lions Center for the Blind Ph: 510-450-1580 Ext. 263 Fx: 510-654-3603 E: scott_blanks@xxxxxxxxxxxx Visit us on the Web. <http://www.lbcenter.org/> Join us on Facebook. <https://www.facebook.com/pages/Lions-Center-for-the-Blind/416782290336> Follow us on Twitter. <http://www.twitter.com/lionsctr4blind> Connect with us on LinkedIn. <http://www.linkedin.com/groups?gid=2316755> _____ From: lcfbtech-bounce@xxxxxxxxxxxxx [mailto:lcfbtech-bounce@xxxxxxxxxxxxx] On Behalf Of Dazell Mallory Sent: Wednesday, December 19, 2012 4:51 PM To: lcfbtech@xxxxxxxxxxxxx Subject: [lcfbtech] email attachments in protected view I have tried to open my email attachments using F6 and then using the TAB key. This is still not working. The word attachments were sent from a governmental agency, public library and a word attachment I had sent to myself. Is there anything else you can suggest? I tried to go into JAWS help menu to find a solution to this problem in attachments that are in "PROTECTED VIEW", but I was not successful in resolving the problem.