Dazell, Can you tell us more about the attachments? Are you able to open them at all? Do you get a message when you try to open them? If so, what is the message? Regarding pdf, Jaws does occasionally freeze up, or become temporarily unresponsive when opening these documents, especially if they are very large files. Sometimes patience is the best approach. Give it another minute if you find that jaws stops talking. Occasionally, alt tabbing between the pdf file and other programs will yield a response from Jaws. I have also found that insert escape will snap Jaws out of its temporary haze. Scott Blanks Director of Rehabilitation Services Lions Center for the Blind Ph: 510-450-1580 Ext. 263 Fx: 510-654-3603 E: scott_blanks@xxxxxxxxxxxx<mailto:scott_blanks@xxxxxxxxxxxx> Visit us on the Web.<http://www.lbcenter.org/> Join us on Facebook.<https://www.facebook.com/pages/Lions-Center-for-the-Blind/416782290336> Follow us on Twitter.<http://www.twitter.com/lionsctr4blind> Connect with us on LinkedIn. <http://www.linkedin.com/groups?gid=2316755> ________________________________ From: lcfbtech-bounce@xxxxxxxxxxxxx [mailto:lcfbtech-bounce@xxxxxxxxxxxxx] On Behalf Of Dazell Mallory Sent: Tuesday, December 18, 2012 9:03 PM To: lcfbtech@xxxxxxxxxxxxx Subject: [lcfbtech] attachments in protected mode What do I do to open an attachment that is in protected mode? How can I file out a PDF document? How come JAWS shuts off when I try to open a PDF document? Thanks; Dazell