[kegswindows] Re: IE 6 and online chat technology

  • From: "Stephen Cox" <steveco@xxxxxxxxxxxxx>
  • To: <kegswindows@xxxxxxxxxxxxx>
  • Date: Mon, 18 Nov 2002 14:24:27 -0800


I "chatted" with a Franklin Covey Support Engineer from my WinXP IE 6
desktop just a few weeks ago (re an issue with the new Franklin Plan
Plus software) and didn't have any problems. Not saying that the problem
couldn't be on the client side but in my case it worked without a
glitch. You might try checking your security settings. Also make sure
you've got the latest IE patches.

Good Luck!  :-)

US-MSNIA Operations

-----Original Message-----
From: Kurt Mincin [mailto:krmincin@xxxxxxxxxxx]=20
Sent: Monday, November 18, 2002 2:13 PM
Subject: [kegswindows] IE 6 and online chat technology

Any ideas?

I'm using Win XP/IE 6 and trying to connect with an online technical
support chat site (Franklin Covey).  When I click on the "chat with a
technician option on their site, the browser page remains blank but the
address bar keeps changing between two sites, never getting to the chat
page.  I spoke with the company's Director of technical support and he
said he hasn't had any other complaints about this.  I didn't see any
Microsoft KB articles.


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