[kada] Re: Weekly question
- From: Paul Lee <cjrdad@xxxxxxxxx>
- To: kada@xxxxxxxxxxxxx
- Date: Wed, 25 Jul 2007 05:00:12 -0700 (PDT)
Last minute cancellations and no-shows drive me crazy! As many of you already
know, there is no great solution to this.
This is what I USED to do in my office: At their initial visit, patients
must sign the Broken Appointment Fee Agreement which pretty much says without
48hr notice, pt will be charged $$ per half hour of appt missed. I stopped
doing this because it started the whole patient-practice relationship on a sour
note. And besides, we rarely could collect the broken appt fee and we've lost
the patient.
NOW, pt signs no agreement. We just verbally ask them to give us plenty of
time in case they must cancel. Most pts are very good about keeping their
appts. There will always be a few who repeatedly cancel/no-show. For those
few, we just send them a PATIENT FIRING letter to get them out of my practice.
This is so that I can concentrate more on the majority that are good pts and
get rid of the few that give us most stress.
Good Day,
Paul
Paul Lee <cjrdad@xxxxxxxxx> wrote:
Hi Forum,
I hope all is well. It seems this summer is just flying by!
I know some of you showed interest in doing CPR cert. Unfortunately, the
last instructor we had apparently retired. So, if any of you or know of
someone who is a CPR instructor, please let me know.
This week's question:
"What office policies have you found to be effective in dealing with patient
cancellations/no-shows?"
Stay Cool,
Paul
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