[justablip] FW: oldie but goody
- From: "doh" <thrash@xxxxxxxxxxx>
- To: "Justablip List" <justablip@xxxxxxxxxxxxx>
- Date: Mon, 14 Apr 2003 10:21:46 +0100
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
This is a true story from the
WordPerfect Helpline which was transcribed from a recording monitoring
the
customer care department. Needless to say, the Help Desk employee was
fired
however, he is currently suing the WordPerfect organization for
"Termination
without Cause." This is the actual dialogue of a former WordPerfect
Customer
Support employee (now I know why they record these conversations)
"Rich Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went
away."
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won' t accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
It's the thing with the screen on it that looks like a TV.
"Does it have little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord
goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into
the
wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other
cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle it's because it's
dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in
from
the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power.......a power failure?.... Aha,
Okay, we've got it licked now. Do you still have the boxes and manuals
and
packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it
was
when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too fu*king stupid to own a computer."
-- Attached file included as plaintext by Ecartis --
-- File: ATT00005.txt
This e-mail is confidential and intended for the addressee only. If you have
received it in error, you are on notice of its status. Please notify us
immediately by reply e-mail and then delete this message from your system.
Please do not copy it or use it for any purpose, or disclose its contents to
any other person. Any views or opinions expressed in this e-mail may be solely
those of the author and are not necessarily those of Chambers and Partners.
Please e-mail postmaster@xxxxxxxxxxxxxxxxxxxxxxxxx if you need assistance.
Other related posts:
