Jim, Why do you think you have the wrong video card? Did FS tell you that? Did they say it was certain, or only a possibility that they weren't sure of? I believe you'll end up having success if you follow the suggestion for configuring xp found in the jaws help; that has made more difference to me than anything else. =20 Next, if not, I'd try and remove any utilities which run automatically, and which are video related (msconfig can help you do this, you'll have to guess at them by their name, which usually has ATI as part of it). =20 Finally, if you have a video card that supports simultaneous dual monitors, you may need to configure it so that only one video output is active. You can probably do this in the control panel | display dialog. Someone else here has reported that video cards which support 2 or more simultaneously active video outputs sometimes confuse jaws because it's not sure which one is the really active video card. The person who first reported this said they actually had 2 video drivers listed in the video cards portion of the device manager, and they either had to remove one or disable it (I forget which) so that jaws would work with the correct video output. Hopefully you have the assistance of a sighted person who knows a fair amount about configuring Windows; if not, you may need to make an appointment at a local computer repair shop for an hours time with one of their technicians to get these things accomplished. Hth, Chip Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 =20 > -----Original Message----- > From: jfw-bounce@xxxxxxxxxxxxx=20 > [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of jazzpiano > Sent: Monday, January 24, 2005 5:16 PM > To: jfw@xxxxxxxxxxxxx > Subject: wrong video card in my recently purchased computer. >=20 > So I am completely frustrated. > I am running XP pro and jaws 6. > My computer came with an ATI 9700 pro video card, which=20 > doesn't work correctly with jaws. How in the world do I=20 > figure out the correct video card to get, and then download=20 > it? I was on the FS site and couldn't figure out where to go=20 > to get what I needed. I am about ready to scream here. If I=20 > can get the correct video card in this computer my problems=20 > that I have been having should end, so any help will be=20 > greatly appreciated. I have the gate way M 675. Thanks for=20 > your help in advance. > Jim=20 >=20 >=20 > -- > To post a message to the list, send it to jfw@xxxxxxxxxxxxx=20 > To unsubscribe from this mailing list, send a message to=20 > jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the=20 > subject line. > Archives located at: //www.freelists.org/archives/jfw >=20 > If you have any concerns about the list, post received from=20 > the list, or the way the list is being run, do not post them=20 > to the list. Rather contact the list owner at=20 > jfw-admins@xxxxxxxxxxxxxx >=20 -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx