Hello, Right now I am having trouble with my question mark key, the key will not work with the shift key and I have a brand new keyboard,what gives......this is why there is no question mark at the end of my question, I am using jaws 10. Can someone tell me why a person would want to, when using Jaws 11, virtualize the window by pressing insert alt w. Thanks muchly in advance for any help with this. All the best, Hank