Re: v5.00.844 and SAPI 4 synth problem
- From: "Walter Siren" <wsiren@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 26 Mar 2004 15:10:20 -0600
Have you tried phoning them?
Walter Siren
----- Original Message -----
From: "Anders Holmberg" <anders@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, March 26, 2004 1:53 PM
Subject: Re: v5.00.844 and SAPI 4 synth problem
> Hello!
> I have tried to contact FS to make them answer to another question.
> But they never answered.
> Now i have two screenreaders.
> Hal and Jaws.
> FS never answers my quese5tions but Dolphin has a extremly good support.
> /Anders.
> ----- Original Message -----
> From: "Greg Epley" <gregepley@xxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Friday, March 26, 2004 2:55 AM
> Subject: v5.00.844 and SAPI 4 synth problem
>
>
> > Hi,
> > I can't seem to get FS to respond back in a timely manner on this so I
> > thought I'd see if anyone here can solve this problem.
> >
> > I had been running v5.00.621. I found the v5.00.844 update on the FS web
> > site, downloaded, and installed it as I usually install updates. The
> > install seemed to go okay, but when I restarted, my nice Microsoft Mary
> > voice was gone and Microsoft SAM was the only choice.
> >
> > I then tried the SAPI 4 Detect option and my Windows XP system froze.
> >
> > Now, considering I've never had problems with JAWS updates before, at this
> > point I was understandably frustrated at the mess this update made out of
> my
> > otherwise formerly functioning JAWS. I think the thing that really got me
> > too is that FS doesn't post any installation notes right there on the page
> > with the link to download. Their attitude seems to be just stick it out
> > there and oh well if there are problems; probably not what they intended
> but
> > it's the message I get loud and clear from all this mess.
> >
> > I personally don't go in for software that treats users this way. It just
> > ends up creating totally unnecessary technical support headaches when
> > companies pull stunts like this.
> >
> > Anyway, after about 48 hours, FS support finally got back to me.
> Meanwhile,
> > I ran on 4.51 and finally got so disgusted waiting that I took matters
> into
> > my own hands, completely uninstalled 5, including wiping it off the hard
> > drive, and reinstalled my working former version of 5. Unfortunately, the
> > response was so cryptic in describing the steps I should take, I again
> > finally ended up trying to guess at what was expected because it took so
> > long to get back to me. Again, all of this probably caused because such a
> > crappy update was released; FS tech support is probably flooded with
> > requests for help.
> >
> > Finally I was provided with instructions to get SAPI 4 Detect to work, at
> > least long enough to get it to make the synths available in the Change
> > Synthesizer menu.
> >
> > So, I go select the Microsoft Text to Speech engine in the menu. Now,
> > during install, I have had to say that Elloquence is my primary speech
> > engine, because at that point I can't say I want my SAPI 4 engine since it
> > has been removed as of this update.
> >
> > I confirmed that Elloquence was unchecked, and that the wanted Microsoft
> > engine was checked, in the Change Synthesizer menu.
> >
> > The current problem is that, when JAWS restarts, Elloquence is back. It
> > will not retain the fact that I want the Microsoft SAPI 4 engine; it
> always
> > reverts back to Elloquence no matter what I do.
> >
> > I'm at my wits end with this most recent update. I can see why maybe some
> > users like it, but personally I liked having my Microsoft Mary on SAPI 4.
> > Alternatively, can anyone suggest exactly how I might find and use Mary
> > under SAPI 5? I did try this way back in v4.51 but hated the results, so
> > haven't wasted my time looking into it again.
> >
> > I need some help and I need it hopefully within the next 24 hours. I'm
> kind
> > of missing my 5.0 features and would like to get them back. The tech at
> FS
> > probably hasn't gotten back to me because of my anger and frustration, but
> > darn it, this is ridiculous in the extreme to create this many problems
> and
> > yet provide no help getting it installed or working. One tech at FS told
> me
> > it was quite common to completely uninstall one release and put in
> another.
> > Yes, and then here I go having to copy my dictionary and everything else
> > back in to avoid having to set it all back up manually. I'm sorry if this
> > is so long, and I'm sorry if my attitude bites, but darn it, I get sick
> and
> > tired of people creating problems intentionally and seeming to not give a
> > darn about it or making apologies for it. Apologies don't cut the mustard
> > in this sort of case because the problems shouldn't be there in the first
> > place.
> >
> > Please, somebody do something to help with this. I'm trying to be nice,
> but
> > nice goes out the window when my life is made difficult for no good
> reason.
> > -Greg Epley
> >
> >
> >
> >
> > --
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