Is "hope" a program that runs with JAWS? Seems as though software that is crashing on a particular computer and not on another is not an issue with JAWS. You may want to contact the software vendor and pursue in that direction. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Hina Altaf To: jfw@xxxxxxxxxxxxx Cc: jaws-users-list@xxxxxxxxxxxxxx Sent: Wednesday, January 19, 2011 13:29 Subject: software help Hi friends, I got hope installed on a client's computer, although its showing on in all programs but when I try to launch the software and click on that, it does nothing but take me back to desktop. Anyone has any suggestion? That software works fine on my computer but I could not get it launched even let alone create an account. Please help. Thanks Hina. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Please notify the sender immediately via email if you have received this email by mistake, then delete this email from your system. Any views or opinions expressed in this email are those of the author and do not represent those of the Center for Sight & Hearing. The Center does not accept liability for the content in this email or for the results of actions taken based on the information provided unless that information is confirmed in writing. Warning: Computer viruses can be transmitted through email. The recipient should verify this email and any attachments for viruses. Although precautions have been taken to make sure no viruses are present in this email, the Center does not accept responsibility for any loss or damage that arises from the use of this email or attachments.