Crystal, it works intermittently in JAWS11. HTH, George R. Marshall marshall.geoma4@xxxxxxxxx ----- Original Message ----- From: Crystal French To: jfw@xxxxxxxxxxxxx Sent: Sunday, November 22, 2009 7:33 PM Subject: Re: sending private messages Sorry, Rob, to have disturbed you. But, thanks for the tip on finding the email address of the sender. I had, in fact, tried using the insert+shift+r keystroke, but that seems to be broken in version 11. Crystal