Re: reply from tracy jackson regarding outlook express
- From: Joseph Lee <joseph.lee22590@xxxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Tue, 06 Feb 2007 12:19:37 -0800
Chris and list,
I guess that it is time for another group
petition to Freedom Scientific tech support
and other staff at FEAS like Eric, Jonathan
and Tracy regarding tech support and issues
that are found in JAWS 8.0.
----- Original Message -----
From: Chris Skarstad <toonhead@xxxxxxxxxx
To: jfw@xxxxxxxxxxxxx
Date sent: Tue, 06 Feb 2007 13:46:26 -0600
Subject: Re: reply from tracy jackson
regarding outlook express
Hi. I think what needs to happen here, is
that *everyone* on this
list and other lists who is having the
problem needs to get ahold of
FS tech support and they need to be told what
in hell is going
on. They may only think that 1 or 2 people
are having the issue. So
if it's a widely known bug, then FS needs to
be told so it'll go into
the next update, well, maybe!
Either way, they need to be held accountable
and if the information
they're giving out is incorrect, someone
needs to make sure they are
corrected and will give out better
information in the future. Isn't
it awful when a user of the program knows
more than tech support?
At 01:12 PM 2/6/2007, you wrote:
Well here is what Tracy told me to do about
outlook wxpress. We all
know this doesn't work. All I want them to
do is say yes we are
working on it. and you bet I forwarded this
to Bryan. ----- Original
Message ----- From: "Freedom Scientific
Technical Support" <
support@xxxxxxxxxxxxxxxxxxxxx
To: <
finnygomes@xxxxxxx
Sent: Tuesday, February 06, 2007 12:50 AM
Subject: FW: jaws getting stuck with outlook
express
Dear Steve
Thank you for contacting Freedom Scientific
technical Support. While in
Outlook Express, try taking the steps below:
1. Activate the configuration manager "JAWS
key+number row 6".
2. Pull up the set options menu "alt+s"
3. Press the letter a to open the advanced
options menu
4. Tab over to
text out delay
5. Change this number from 0 to 1000 and hit
enter
6. Save the settings "control+s"
7. Exit the manager "alt+f4"
See if this resolve your issue.
Be sure to include all previous
correspondence pertaining to this
matter when replying to this message so that
we might better
assist you.
Regards,
Tracey Jackson,
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support:
support@xxxxxxxxxxxxxxxxxxxxx
<
mailto:support@xxxxxxxxxxxxxxxxxxxxx
Visit our website at:
http://www.freedomscientific.com/
-----Original Message-----
From: Steve Gomes [mailto:finnygomes@xxxxxxx]
Sent: Friday, February 02, 2007 12:18 PM
To: Freedom Scientific Technical Support
Subject: jaws getting stuck with outlook
express
I wonder if you are aware of the problems
that we are having with jaws 8
and
outlook express. It started with jaws 7.
when you reply to a message and
then delete it, jaws speaks the name of the
message you just deleted
when in
fact the next message is really on the
screen. I did write to you about
this
once and Tracy told me to change some
settings and that is not the
problem.
Other people are experiencing this problem
also.
my web site
www.11954.com/gomes
phone 720-747-4990
my web site
www.11954.com/gomes
phone 720-747-4990
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