John, Serious stuff. I agree, you have something very wrong with your operating system and/or JAWS. Do you have any anti-virus (AVG, MS-Essentials, MCAfee, Norton) on your PC? IF so you'd better run a complete scan for viruses and clean out. Then uninstall and reinstall JAWS. Also, is this (sorry for having the temerity to ask) a legitimate version of JAWS, and not one hacked or unlocked? I also notice that when I reply I'm presented with the message I copied, below. I'm wondering if your problem is also invading your E-Mail messages. Perhaps you actually have a problem with your language, character set, keyboard type, or International Settings. Check in Control Panel and do some investigating. Here's the unusual message I get: Message Character Set Conflict This message contains some text having a character set other than the default character set. When sending this message you have the following options: Send As Unicode The message will be sent as a Unicode message. All character set information will be retained. However, if the recipient's e-mail reader does not support Unicode, the message may not be display correctly. Send As Is The message will be sent as a regular e-mail message using only the default character set. Any text not in the default character set may be unreadable by the recipient. Dave ----- Original Message ----- From: John Clinton To: jfw@xxxxxxxxxxxxx Sent: Monday, August 09, 2010 04:02 Subject: rename Hi I have tried ALL OF THESE COMMANDS, None of them will WORK ,even the delete key will not work, All of this started when I up graded to jaws 11, When I press application key OR f2 key when highlighting a folder I am put back on message list, my computer also puts things in the documents That I did not put there , Like smiley faces, paragraph marks, pictures of all kinds of things, like dogs, cats, hats,andmore.So if My message has something strange in it forgive me I am un aware it is there, Please Help, my computer is only one year old. Thank you for any info you can give me. Hello there; just to add to the information given, you can use the application key, when you have the folder highlighted, to delete or rename, also, if you highlight the folder, you can rename the folder by pressing the f2-key, and type your new folder name, then tab okay. ----- Original Message ----- From: John Clinton To: jfw@xxxxxxxxxxxxx Sent: Saturday, August 07, 2010 10:19 PM Subject: RENAME I have outlook express I made folders for practice now I want to delete or rename them but I cannot find anyway to do this.? Hello there; just to add to the information given, you can use the application key, when you have the folder highlighted, to delete or rename, also, if you highlight the folder, you can rename the folder by pressing the f2-key, and type your new folder name, then tab okay. ----- Original Message ----- From: John Clinton To: jfw@xxxxxxxxxxxxx Sent: Saturday, August 07, 2010 10:19 PM Subject: RENAME I have outlook express I made folders for practice now I want to delete or rename them but I cannot find anyway to do this.?