Re: removing authorization key, putting it back later

  • From: John Heim <jheim@xxxxxxxxxxxxx>
  • To: jfw@xxxxxxxxxxxxx
  • Date: Tue, 30 Jan 2007 20:22:21 -0600

I don't think I should have to payan additional $45 just to maintain an authorization when I already paid $1000 for the license itself. JFW wants *me* to pay because their authorization scheme is broken. As a matter of principle, that strikes me as unfair.
And before you say, "Well, that's the rules" -- Yes, I know that those are the rules. I'm saying the rules are stupid and unfair. I don't like the rules. That is just my opinion. But I think my opinion is well grounded in facts. No other software company I know of demands anything even close to this. I think FS is going to drive customers away with this scheme. They're sure driving me away.
Not only is it a matter of principle, but there is a ton of paper work in buying something around here. And worse than that, I have to go to my boss and my boss's boss and explain that once again I need them to buy me something because I'm disabled. I know it's not a huge deal. They are legally obligated to do it, after all. But it's embarrassing. 

I'm tellin' ya, it just ain't right.
----- Original Message ----- From: "Joseph Lee" <joseph.lee22590@xxxxxxxxxxxx> 
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, January 30, 2007 4:07 PM
Subject: Re: removing authorization key, putting it back later



John,
Then the best option is to get a dongle.


----- Original Message -----
From: "John Heim" <jheim@xxxxxxxxxxxxx
To: <jfw@xxxxxxxxxxxxx
Date sent: Tue, 30 Jan 2007 16:01:07 -0600
Subject: Re: removing authorization key,

putting it back later


Look, I've already said several times that I

understand how it works.

Please stop explaining to me *why* it works

the way it does.  That isn't

going to change my opinion.  First of all, I

understand how it works.

Second, I don't care.



I don't care about the technical explanation.

Why would I?The bottom line is

that I can't swap out my CD-ROM drive if it

fails without phoning FS.


In my opinion, the authorization scheme shows

a huge amount of arrogance on

the part of FS.  Either that or foolishness.

I don't think they can afford to

anger their customers right about now.  Not

with VoiceOver and orca

breathing down their necks (not to mention

Windo-eyes).


Maybe this is OT for this list.  Is the

future of JFW a valid topic? If so, I

am saying that I am not happy.  I have

actively begun looking for

alternatives.  VoiceOver looks very

promising.  I'd probably have switched by

now except it has one killer defect, it

doesn't read the terminal window

text unless you use the cursor keys.  It's

like you have to use the jaws

cursor and arrow around in the window.

Several of us VO users have entered

bug reports with Apple about this.  I'm

hoping it's fixed in the next release

of the MacOS.  If so, I'm outta here and FS

has blown a $1000 re-licensing

fee.



Of course, they'd probably lose me as a

customer anyway as soon as either

VoiceOver or orca get to be good enough to be

used every day for real work.

Maybe they realize that and figure JFW has a

limited life anyway.  That would

explain why they're so draconian about

licensing.  Maybe they're trying to

get as much out of it as they can before it's

obsolete.



----- Original Message -----
From: "Joseph Lee"

<joseph.lee22590@xxxxxxxxxxxx

To: <jfw@xxxxxxxxxxxxx
Sent: Tuesday, January 30, 2007 3:16 PM
Subject: Re: removing authorization key,

putting it back later



John,
Part of the auth code is the computer's

hardware fingerprint.  This is

crucial when activating JAWS.  If you

chaarge a hardware (for example,

CD-ROM or adding additional memory (which

I've done), the next time JAWS

starts, it will find that the hardware is

different from what it is used

to.  When you look at the locking code

(hardware fingerprint), you'll

notice that it has changed.  At that

pointeay'll need to reactivate JAWS.

Locate your Auth CD and activate your

software.  If you remember your auth

code (20 alph-numeric string), type it in

the auth box.

Cheers,
Joseph



----- Original Message -----
From: "John Heim" <jheim@xxxxxxxxxxxxx
To: <jfw@xxxxxxxxxxxxx
Date sent: Tue, 30 Jan 2007 10:49:23 -0600
Subject: Re: removing authorization key,

putting it back later



I don't know which way is better.  A couple

of weeks ago, my CD-ROM drive

died.  I swapped in a new one and lost my

jaws authorization.  Now, that is

bogus.  Why in the world would I have to

reauthorize a license for anything

just because I swapped out a CD-ROM drive?

Oh, I know there is a good

*technical* explanation.  But from a customer

service standpoint, that is

truly bogus.



When you pay $1000 for a piece of software,

you expect better service than

that.



From: "Lisle, Ted (CHFS DMS)"

<Ted.Lisle@xxxxxx

To: <jfw@xxxxxxxxxxxxx
Sent: Tuesday, January 30, 2007 6:58 AM
Subject: RE: removing authorization key,

putting it back later




This is really not as big a hassle as it

seems.  In a lot of ways, ILM's

are less trouble than their predecessors.

You no longer have to worry

about an optimization program trashing your

key.  Furthermore, if you do

need a fresh supply, getting replacements is

far easier than it used to

be.  The old process involved either reset

codes, which did not always

work, or waiting for a fresh disc to arrive.



Ted



-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx

[mailto:jfw-bounce@xxxxxxxxxxxxx] On

Behalf Of Leonard Salinas
Sent: Tuesday, January 30, 2007 12:30 AM
To: jfw@xxxxxxxxxxxxx
Subject: re: removing authorization key,

putting it back later




not only that, if you change any hardware in

your system the ilm

authorization is render invalid.




Legend has it that on Monday 1/29/2007 11:23

PM, Joseph Lee said:

Patricia,
ILM is different from Quela authorization.
If you have Quela autherization (JAWS 5.1 or

earlier), use HJAUTH

utility to save the auth key back to the

diskette and install it

later.  With ILM, you can indeed remove auth

code, but you cannot

install it later.
You'll need to activate it again (ILM looks

for the hardware

fingerprint in order for it to work).  If the

drive is changed (for

example, formatted), then it will ask you to

reactivate it.

Cheers,
Joseph



----- Original Message -----
From: "Patricia" <bcsarah.fan@xxxxxxxxx
To: <jfw@xxxxxxxxxxxxx
Date sent: Mon, 29 Jan 2007 21:21:52 -0800
Subject: removing authorization key, putting

it back later



is there a way that you can remove your

authorization key (sauy for formatting your

computer) and then

putting it back later so that you don't have

to redo your keys

thereby losing another key? I don't see any

way of doing this, and

am asking on a friend's behalf but I think

that if there ins't a way

there should be because then people wouldn't

have to constantly call

FS or fill out the form online.



Patricia



e-mail: bcsarah.fan@xxxxxxxxx
msn: bc_sarah_fan@xxxxxxxxxxx

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