RE: remote assistance and Jaws

  • From: "Blake Sinnett" <frequency660@xxxxxxxxxxx>
  • To: jfw@xxxxxxxxxxxxx
  • Date: Mon, 09 Oct 2006 10:43:35 -0500

Also, the user must have xp pro to be connected to using remote desktop.


From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx> Reply-To: jfw@xxxxxxxxxxxxx To: <jfw@xxxxxxxxxxxxx> Subject: RE: remote assistance and Jaws Date: Mon, 9 Oct 2006 10:19:16 -0500

Hi Renette:

Remote Assistance is a tool in Windows XP that allows you to invite a
friend to help you find and fix problems with your computer.  It allows
you to invite someone to gain access to your computer if there are
problems either you cannot solve or they cannot help resolve over the
telephone.  It is helpful because sometimes, it's difficult for someone
to tell a person how to fix something over the telephone; it's just
easier to use Remote Assistance to fix the problem for the user.

What's nice about using RA is if the user needing help is a JAWS user,
he or she can hear what the person invited to fix the computer is doing.
However, I, for example as a JAWS user can't be invited to go onto
someone's computer via remote assistance to fix problems.  I have heard
it's quite a hassel to set up remote desktop connection to do this, but
Remote Desktop Connection is one way a JAWS user could access and help
fix someone's computer..

Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
AIM Screen Name: tclhelp

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