Also, the user must have xp pro to be connected to using remote desktop.
From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx> Reply-To: jfw@xxxxxxxxxxxxx To: <jfw@xxxxxxxxxxxxx> Subject: RE: remote assistance and Jaws Date: Mon, 9 Oct 2006 10:19:16 -0500
Remote Assistance is a tool in Windows XP that allows you to invite a friend to help you find and fix problems with your computer. It allows you to invite someone to gain access to your computer if there are problems either you cannot solve or they cannot help resolve over the telephone. It is helpful because sometimes, it's difficult for someone to tell a person how to fix something over the telephone; it's just easier to use Remote Assistance to fix the problem for the user.
What's nice about using RA is if the user needing help is a JAWS user, he or she can hear what the person invited to fix the computer is doing. However, I, for example as a JAWS user can't be invited to go onto someone's computer via remote assistance to fix problems. I have heard it's quite a hassel to set up remote desktop connection to do this, but Remote Desktop Connection is one way a JAWS user could access and help fix someone's computer..
Ray Campbell, Help Desk Technician Adaptive Technology Center Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312-997-3651 (Voice/Relay) or 888-825-0080 (voice/Relay) ray.campbell@xxxxxxxxxxxxxxxxxxxxx AIM Screen Name: tclhelp
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