This is generally because the contents of the file is an image not a text document. In order to read these documents it is necessary to perform OCR on the document. You can perform the OCR by printing the document to such packages as openbook or kurzweil. These packages generally put a virtual printer into your printer list and you can choose to print to them. Regards Tom Bissett BMO Financial Group Technology and Operations Integrated Client Solutions Tel: (416) 549-6514 E-Mail tom.bissett@xxxxxxx<mailto:tom.bissett@xxxxxxx> ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Rob Warfield Sent: Friday, March 13, 2009 12:10 PM To: jfw@xxxxxxxxxxxxx Subject: reading adobe document I'm using Jaws 8 and Adobe 7 and just recently tried to open a document and I keep getting the message alert empty document. Can anyone help? Thanks! Rob