Re: problem with Jaws 7.0 running on startup
- From: Pranav Lal <pranav.lal@xxxxxxxxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Mon, 07 Nov 2005 06:28:46 +0530
Hi Louis,
your windows XP installation lately? This may help.
P
Your best bet is to contact FreedomScientific support. There seems to
be some kind of a dll problem. Have you updated your Windows
installation lately? Also, have you uninstalled something lately?
Pranav
on Sunday 11/6/2005 09:39 AM, Louis Lucero said:
Pranav,
Thanks for the directions. This is what the log said:
Faulting application jfw.exe, version 7.0.135.7, faulting module
kernel32.dll, version 5.1.2600.2180, fault address 0x00009784.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Can I fix this, or does this mean anything to you?
Much thanks,
Louis
At 05:28 PM 11/5/2005, you wrote:
Hi Louis,
You did not answer my question about the windows event log. I will
give you the steps to check them.
1. Go to the windows control panel.
2. Go to administrative tools.
3. Go to event viewer.
4. You will find yourself in a tree view with the following options;
application
security
system
These are the 3 logs that windows keeps.
5. Choose application by moving the focus to it via the arrow keys.
6. Tab once and you would land at an information event or an error
event depending on what event is the most recent.
7. Press enter to open the log for that event.
8. Tab to the description edit box.
9. See if it relates to jfw.
1
10. You can move among the log entries by the next and previous
buttons. Check if any of the recent ones related to jaws for windows.
Pranav
---------------------------------------------------------------------------------------------------------------------------------------
Pranav
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"Luck is a product of hard work."
Louis A. Lucero
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Pranav
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