I don't know how much help I can be, however, when i went through my initial training through the Central Association for the Blind (CAB) I went for a full week's worth of training, 5days at approximately 8hours per day plus I believe a half hour for lunch added onto that. And I'd typed before, but was in the same circumstances: I had no real working knowledge of Windows, and none whatsoever of JAWS. Sincerely, Loreal Lavigna Avon Independent Sales/E-Representative www.youravon.com/llavigna/