I work mostly with older adults. Even though they have computers at home, and have time to practice, they see me once a week for 2 hours at a time. I give them taped and brailled material and have them do homework to bring back for discussion. Even so, it all varies according to: 1. How motivated they are for learning. 2. How they learn. 3. How they take notes. If they tape the material, how much time is spent reviewing what they taped. A person's skill, compentency and ability are also factors here. If a person types but has difficulty with pressing the correct keys, they can get frustrated in succeeding a particular issue. I am working with a man who suffered a stroke and has trouble with his left hand, particularly the index finger. It will take him 3 minutes to select text so he can cut and paste it in Word, but he can do it. The way I teach is in small steps, highly structured and with a goal in mind. Once they grasp that goal, we move to the next one, which includes part of the last goal. I move in this fashion until they can put it all together. If one student "gets it" ahead of the others, I have them help out with the other members. I like to teach basic Windows concepts first, then illustrate dialog boxes through HJ Pad. Then I move to Word basics. You can incorporate Internet and email commands once they have learned word processing, since the techniques are similar. I would mix taped material along with face-to-face instruction. I hate working with tapes, since they never match with what I have on the screen, and you cannot ask a tape a question about a process. In short, I don't think there is an easy answer to your question, Linda. Francis