RE: jaws/new computer

  • From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
  • To: "Walt Smith" <walt@xxxxxxxxxx>, <jfw@xxxxxxxxxxxxx>
  • Date: Thu, 14 Oct 2004 12:03:16 -0400

I don't need to defend a magazine's survey; I said quite clearly, the
question they asked was "over all consumer satisfaction", that covers a
lot of ground, from technical to support.

It may have even been consumer reports, since I've got some taped issues
at home, I'll try and check that possibility out.

There's no doubt Dell has had some technical problems in the past (just
search on atx power supply and Dell to see what a mess they caused by
using an industry standard power supply connector in a non-standard
wiring configuration).  They also refused to reemberce anyone who lost
their pc because of that.
=20
Settle down Walt and don't get your nickers in a twist, these survey
results change from year to year.


Chip


> -----Original Message-----
> From: Walt Smith [mailto:walt@xxxxxxxxxx]=20
> Sent: Thursday, October 14, 2004 11:40 AM
> To: Chip Orange
> Subject: Re: jaws/new computer
>=20
> I think that in the pursuit of honesty in criticism, you owe=20
> it to everyone on the list to explain exactly what criteria=20
> placed Dell, as you put it, "near the bottom." I would put=20
> them there based on their telephone support; which is based=20
> in India and is provided, if you can say that, by people who=20
> are about as technically ignorant as it's humanly possible to=20
> be; and at the top based on their equipment. I just put an=20
> 8400 into service and it's the best computer I ever owned. I=20
> once worked for IBM and there's no question that their=20
> equipment is both overpriced and, relative to the industry as=20
> a whole, outdated. Your comments remind me of those people=20
> who constantly rip Norton AntiVirus...if it's so bad, why is=20
> it the top choice of American corporations who, presumably,=20
> value their data?
>=20
> ----- Original Message -----
> From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Thursday, October 14, 2004 9:20 AM
> Subject: RE: jaws/new computer
>=20
>=20
> Joy,
>=20
> You're likely to get soooo many replies on this topic that=20
> it's going to
> be hard to make sense out of them.
>=20
> First, no, no particular brand of computer works much better with jaws
> than another.
>=20
> Next, I'll let you know that in a recent customer satisfaction survey
> Dell came out near the bottom.
>=20
> Next, my usual piece of advice: buy from someone who will let=20
> you return
> it without much of a financial penalty (such as IBM, who has a 30-day,
> full refund policy).
>=20
> As for upgrading to XP, you need to run  some special diagnostic
> software first to make sure your pc and all it's peripherals are
> compatible with XP.  This may mean that you have to upgrade the BIOS
> before you upgrade to XP, and that can be a little tricky.
>=20
> Lastly, if you do decide to buy something new, give some=20
> serious thought
> to buying a notebook rather than a desktop.  They've gotten=20
> soooo  much
> better in the past few years that they really can perform=20
> quite well as
> a desktop replacement, while giving you a lot of added flexibility.
>=20
> Hth,
>=20
> Chip
>=20
> =3D20
>=20
> > -----Original Message-----
> > From: jfw-bounce@xxxxxxxxxxxxx=3D20
> > [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Joy
> > Sent: Wednesday, October 13, 2004 5:29 PM
> > To: jfw@xxxxxxxxxxxxx
> > Subject: jaws/new computer
> >=3D20
> > Through my frustrations, I am tempted to buy a new computer. =3D20
> > If I do, are there any specific reccommendations for it to be=3D20
> > compatible with jaws?  Are there any brands that I should=3D20
> > steer away from?  I have always bought Gateway and Dell, but=3D20
> > I was wondering if others worked out just as well.
> >=3D20
> > If I go the route of reformatting and reinstalling Win XP=3D20
> > instead of 98 are there any concerns related to jaws?  Thanks, Joy
> >=3D20
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> >=3D20
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>=20
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>=20
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