Is your window maximized? Also when in the message, Alt-o for the Format menu, then arrow down to encoding. If it's not on Western, give that a try, as well. Whenever I get a message that is Unicode, I can never read it. These messages say "Unicode" in the title bar, so that gives me a clue. Another way to ensure that all messages will be read as plain text regardless of the format in which they were created: Tools/Options Read Page Check the "Read all messages as plain text" The downside of this is that if you receive messages with links, I think you cannot click on them to launch. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: heather kd5cbl To: jfw@xxxxxxxxxxxxx Sent: Wednesday, January 26, 2011 18:45 Subject: jaws and outlook express Hello, when ever I type a message using outlook express and go back to read the message, jaws gets stuck and keeps repeating the same thing over and over. I have to keep clicking on the text in the message to make jaws read the text properly! It is kind of hard because I cant see where the mouse is! Any ideas how to fix jaws from doing this? I have windows xp-pro and jaws 10. I read all my messages in html not txt. Thanks Heather