hI EVERYBODY, AS i SAID IN MY LAST POST i HAVE BEEN USING dANIEL, ONE OF THE REALSPEAK VOICES FOR SIX MONTHS NOW. aLTHOUGH THE VOICE IS VERY CLEAR, AS ANYONE WHO'S LISTENED TO THE jAWS 8.0 PRESENTATION CAN HEAR, BUT THERE WERE PROBLEMS WITH REGARD TO CAPITALIZATION, PUNCTUATION AND THE INAPPROPRIATE EXPANSION OF WORDS OR PARTS OF WORDS THE SPEECH ENGINE SAW AS ABBREVIATIONS. i REPORTED THE PROBLEMS TO fs, WHO EVENTUALLY ESCALATED THE ISSUE TO THEIR TEST TEAM. tHEY SAID THE PROBLEMS WERE ALL DUE TO THE REALSPEAK SPEECH ENGINE. i HAVE PASTED HERE FOR ANYONE WHO'S INTERESTED THE TEXT OF MY ORIGINAL EMAIL THE fs REGARDING THE PROBLEMS. jOHN. Hi. I recently bought the Realspeak Daniel voice. It is, without exception the best synthesized voice I've ever heard. There are just a couple of small issues, which hopefully you'll be able to help me with. I am using Daniel with Jaws 5.1 professional. The first problem is that of capitalisation. No matter how I set Jaws there is now no indication of case at all. Does this preclude its use in any environments in which case sensitivity is an issue, or is there a way I can adjust it? I find that its not seeing capitals, which start a sentence has the effect of the text being read as if there were no capitals or full stops. Pauses come at the end of the line, not sentence. It wouldn't seem to be able to see punctuation marks. As it can't see apostrophes "I'll" is read as "I lines", "I'd" as I d, "we've" as we ve etc. Its not seeing full stops is, if anything a worse problem. Besides the effect it has on the structured reading of a document full stops within words or between numbers, so 3.6 ghz is read as 3 6 Ghz. The second problem is that of abbreviations. Some examples of this problem are: "psp" is read as Philippines pesos points, "st", which is sometimes read as "saint", sometimes as "street", and other times in unabbreviated form. This even happpens when the st is preceeded by a number, as in a date. This also happens with "rd", read as road, the file extention MPG read as miles per gallon, M on some occasions being read as "metre" These are just a few examples. I have both Expand Abbreviations and Expand Acronyms turned off. I have tried to correct the problem of the inappropriate abbreviations in the Jaws dictionary manager, but with limited success. I understand from my Jaws supplier's tech support that that won't remedy the problem when reading a document normally, but only when reading by character or word. Apparently they have had similar problems themselves due to this inappropriate and unwelcome abbreviation. As it is a third party voice, and not one provided by Freedom Scientific I am unclear as to whether Jaws is solely responsible for the problem, or if the voice has a dictionary built into it. Is there a way I can correct these things? I hope you can help,