Your best recourse is to send a message to support@xxxxxxxxxxxxxxxxxxxxx or call 727-803-8600 Dave ----- Original Message ----- From: F. T. Middleton To: jfw@xxxxxxxxxxxxx Sent: Monday, March 16, 2009 8:09 AM Subject: information request Hello, Can anyone tell me the format of the networked authorizations for JAWS and MAGic? Is it a code written in a specific computer language? The reason I'm asking is we have networked licenses for both and are having a very difficult time getting the client installations to authorize to the server. The lswhere tool shows the correct ip address and server name (or at least I think the name is correct). Any suggestions or explanations are appreciated. Frances