I do not use MS Outlook so I'm just guessing. See if if there is a Jaws customized list view. Jaws key f2 and arrow to customize list view. Also check that the Outlook settings for Jaws are running wen this happens. jaws key q. Maybe they don't get activated all the time. Does Jaws screen refresh help? Jaws key escape. Bob ----- Original Message ----- From: Dorothy Ingram-Gorban To: jfw@xxxxxxxxxxxxx Sent: Saturday, May 22, 2010 1:16 PM Subject: inbox again Dear list using latest Jaws,and ms outlook office 7 this morning the Inbox was normal, reading all by name date and time as they arrived,then suddenly after I turned off and back the inbox is only saying size, example I load up ms outlook inbox and get 14kb replied or15kb forwarded the content of email is intact but how can I get my inbox back to reading name and date of incoming mail as it should be? I suspect it must be the view menu,but I fear I may make it worse if I do not get exact instructions it was only a week or so that the Inbox using Msoutlook saw nothing at all,said"nothing in this view, I am typing this on old laptop using Outlook express which has same mail arriving as the desktop laptop via wireless desktop wired in so at least I can get name of sender from here Please can you help? It cannot be the latest Patch that seemed on the whole to be a pleasant surprise regards Dorothy ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.819 / Virus Database: 271.1.1/2889 - Release Date: 05/22/10 00:26:00